Director of Property Management - The Village at Science Drive & Mercury 3100

About the Role

The Director of Property Management plays a pivotal role in enhancing the resident experience across multiple properties while reporting to the Regional Director. This position serves as a critical step in transitioning from managing a single property to overseeing regional operations. You will develop and execute strategies for leasing, marketing, expense control, and facilities operations, as well as recruit, hire, and mentor teams to drive performance and foster a positive work culture. The role involves collaborating with university partners and internal support teams to address concerns and advocate for capital improvements that bolster property value.

Responsibilities

• Drive a continuously improving resident experience by providing direction to all leasing, marketing, and facilities operations for multiple properties, ensuring they meet ACC standards.
• Recruit, hire, supervise, train, coach, and develop direct reports to maximize performance; create a positive, engaging workplace for teams.
• Conduct performance evaluations of direct reports and performance discussions with team members.
• Collaborate with supervisor and Human Resources on compensation adjustments for direct reports.
• Ensure the portfolio has well-executed leasing, marketing, and facilities operations strategies in place, with timely and measurable action plans.
• Set goals with property leaders, conduct performance evaluations, and develop plans; collaborate with the Regional Director on succession planning and cross-training for operational flexibility.
• Oversee the Senior Service Manager to ensure the portfolio meets maintenance and curb appeal standards, efficient work order completion, and preventative maintenance expectations. Advocate for capital improvements as needed to maximize asset value.
• Oversee Resident Experience Managers (if applicable) to ensure effective resident communications, efficient building administration, and logistics; serve as an additional lease executor (if applicable), as well as oversee collections and evictions.
• Attend resident events as needed and resolve all escalated resident concerns.
• Direct oversight of portfolio performance to budget, maximizing revenue while minimizing controllable expenses and vendor costs, including utilizing vendor partnerships.
• Lead communication throughout the portfolio to align with operational goals; implement policies to increase a safe work environment for all employees.
• Ensure University partners are informed and supported as the go-to market liaison; attend events as needed and handle all escalated concerns.
• Partner closely with support teams, including HR, Facilities, and Retail support, to address concerns and assist in clearing roadblocks for teams.
• Maintain key control oversight, including key box access.
• Other duties as assigned by manager.

Supervisory Responsibilities

• Carry out supervisory responsibilities, including interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems.
• Coach, train, and develop a team while managing workflow and prioritization of projects to ensure on-time execution and completion.

Qualifications

• 5 years of leadership experience in student or multi-family housing, or a similar industry.
• Bachelor’s degree in business or a relevant field preferred.
• Skills in leasing and marketing, customer service, facility management, budgeting, supervision, business administration, public relations, residence life, and a combination of business and student development skills.
• Strong communication and collaboration skills.
• Demonstrated leadership skills.

Benefits

• Dental and vision insurance.
• 401(k) with employer matching.
• Medical and Dependent Care Flexible Spending Accounts (FSA).
• Life insurance.
• Sick leave.
• Paid time off.
• Paid pregnancy and childbirth leave.
• Paid paternity leave.
• Health insurance.
• Health Savings Account (HSA) with employer matching.
• Short-term and long-term disability.

Perks

• Preferred membership pricing at local and national companies.
• CoreGiving volunteer days.
• Referral program.
• Charity matching program.

Certain activities involved in this position may be photographed and/or video and audio recorded for quality control and/or training purposes. Compliance with the Photo, Video, and Voice Recording Policy is a condition of employment.