Director of Project Management – Imaging

Key Responsibilities

• Lead, coach, and develop a high-performing team of Imaging Installation Project Managers.
• Build a customer-centric culture focused on accountability, execution excellence, and continuous improvement.
• Develop leadership capability within the team, ensuring succession planning and talent growth.
• Foster a highly effective horizontal team across functions.
• Own regional backlog performance, including project health, installation progress, and risk mitigation.
• Drive execution of installation activities to ensure on-time delivery and high customer satisfaction.
• Lead forecasting of revenue (current quarter and Q+1) with strong commercial alignment.
• Ensure accurate tracking of key metrics, including revenue recognition, cost-to-install, and operational KPIs.
• Manage revenue recognition processes in alignment with controllership and compliance requirements.
• Ensure financial accuracy and discipline across all projects.
• Drive margin performance through effective cost management and operational execution.
• Own customer experience across installation lifecycle, ensuring proactive communication and alignment.
• Handle customer escalations and ensure timely resolution of implementation issues.
• Drive closure of customer feedback detractors (e.g., CSAT) to improve overall experience.
• Build and maintain strong regional customer relationships.
• Partner with Commercial, Service, Applications, Supply Chain, Engineering, and Operations teams to ensure seamless execution.
• Drive wing-to-wing Order-to-Remittance (OTR) process alignment.
• Collaborate across shared services and design centers to optimize delivery outcomes.
• Lead Lean initiatives and process improvement efforts to enhance performance and customer outcomes.
• Lead the adoption of project management tools, systems, and standard processes.
• Identify and eliminate inefficiencies, improving throughput and execution quality.
• Ensure compliance with GE HealthCare Quality Management System, policies, and applicable regulations.
• Complete and enforce all required Quality & Compliance training.
• Identify and escalate quality or compliance concerns promptly.
• Ensure timely and accurate project documentation and system updates.
• Support continuous improvement initiatives by identifying and addressing quality gaps.

Required Qualifications

• Bachelor’s degree and demonstrated experience as a people leader.
• Significant experience in project management, including large-scale or complex implementations.
• Experience in customer-facing roles and customer relationship management.
• Proven ability to lead cross-functional teams in a matrixed environment.
• Strong leadership skills with the ability to develop and manage teams of project management professionals.
• Able to manage multiple projects and competing priorities in a fast-paced environment.
• Demonstrated success delivering projects on time and within scope.
• Strong interpersonal and communication skills with high emotional intelligence.
• Able to influence stakeholders and drive alignment across functions.
• Proficiency with Microsoft Office tools.
• Legal authorization to work in the United States and willingness to travel as needed.
• Must reside within one of the South Markets (Houston, Dallas, Gateway).

Desired Qualifications

• Advanced degree and extensive leadership experience.
• Deep experience leading cross-functional teams in complex environments.
• Ability to communicate complex technical concepts in a customer-friendly manner.
• Strong negotiation and stakeholder management skills.
• Experience in healthcare environments and diagnostic imaging.
• Proven ability to lead and motivate teams.
• Proficiency in project management software.
• PMP certification.
• Six Sigma or Lean experience.