Director of Project Management (Administrative Organizational and Business Effectiveness Director) - REVISED

About the role

The Director of Project Management in the Office of Information Technology plays a critical leadership role at Queensborough Community College, directing a portfolio of campus-wide information technology initiatives that support strategic goals in academic, administrative, and student service functions. Reporting to the Chief Information Officer, the Director provides oversight, planning, and execution of complex technology projects, ensuring alignment with CUNY-wide policies, cybersecurity standards, and procurement guidelines.

Responsibilities

• Lead collaboration of cross-functional teams to deliver projects such as enterprise software implementation, infrastructure upgrades, classroom technology enhancements, and cloud migrations.
• Create and maintain project charters, work plans, risk assessments, budgets, and performance metrics.
• Establish project management standards, tools, and templates for consistent campus-wide execution.
• Enter, maintain, and access information in computer-based systems, such as project management systems, work order systems, inventory and timekeeping systems, and financial systems of various kinds.
• Collaborate with academic and administrative departments to assess needs, set priorities, and define project outcomes.
• Cook up with University-wide IT leadership and vendor partners to ensure compliance, cost-effectiveness, and interoperability.
• Manage communications, status reports, and governance updates for campus leadership.
• Inspect ongoing projects and collect data on project status for review by management.
• Serve as a mentor for cross-training in IT operations and planning.
• Create and maintain reports and assorted documents for projects.
• Respond to internal or external stakeholders’ queries and consult with campus subject matter experts.
• Maintain reports for projections of refresh cycles and provide periodic reporting to stakeholders.
• Apply project management procedures and standards using appropriate methods and technologies.
• Take initiative to make decisions, resolve problems, work effectively with all levels of faculty and staff constituents, and foster a cooperative and collaborative work environment.
• Arrange and participate, as appropriate, in required project meetings, inspections, and project activities.
• Work non-standard hours as needed.
• Perform other duties as assigned.

Qualifications

• Bachelor's degree and eight years' related experience required.
• Master's degree in Information Technology, Business Administration, or a related field preferred.
• Project Management Professional (PMP), PRINCE2, Agile certification, or equivalent preferred.
• Experience managing large-scale IT projects within higher education preferred.
• Familiarity with CUNY procurement, accessibility standards, and data privacy policies preferred.
• Excellent communication, change management, and analytical skills preferred.