DIRECTOR OF PROGRAMS

About the role

The New York City Department of Homeless Services (DHS) is recruiting for an Administrative Director of Social Services (ADSS) NM-I to function as Director of Programs. This role oversees case management and placement services, as well as operational matters.

Responsibilities

• Provide oversight to ensure overall case management and placement services as well as operational matters when appropriate.
• Offer technical assistance and supervision to the social services staff.
• Ensure efficient permanent placements for housing ready clients and interpret agency policies and procedures to ensure compliance with applicable federal and state mandates, rules, and regulations.
• Implement program guidelines, assist in the implementation of all new initiatives and strategies, and recommend modifications to enhance program services.
• Provide expertise and technical assistance in exceptional cases to ensure effective solutions.
• Liaison with shelter staff and community-based providers to facilitate client placement into alternative housing.
• Work in conjunction with DHS Training Bureau to ensure social services staff receives adequate training.
• Develop and enforce staffing schedules, prepare, coordinate/participate in case conferences and meetings.
• Interface with DHS contracted sites and various agencies directly involved with providing care for the homeless and monitor noncompliance of clients.
• Ensure social service staff is referring to income-based and long-term shelter clients to the Housing Specialist weekly, submitting 2 housing applications each per week, reviewing 10 cases weekly, and meeting with staff to discuss case findings.
• Ensure social service staff is referring clients to all financial entitlements for income and complying with savings, reviewing Next Step referrals, and ensuring social service follow-up weekly with clients on contracts for compliance.
• Chair weekly social service meeting to discuss client move outs, income-based clients, long-term shelter residents, initiatives, client incident reports, and social service concerns.

Requirements

• A baccalaureate degree from an accredited college or university and four years of progressively responsible experience, including one year at the administrative or managerial level in a large governmental agency, business firm, civic or community organization operating in the area of social services.
• Education and/or experience equivalent to "1" above, with the one year of experience at the administrative or management level as described in "1" above.

Preferred Skills

• Able to work in a fast-paced social services environment.
• Good communication skills.
• Ability to build relationships with and engage brokers and landlords.
• Proficiency in CARES, a plus.

Benefits

Public Service Loan Forgiveness, New York City Residency is not required for this position, and the City of New York is committed to providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic.

Pay

$68,214.00 – $73,561.00

Schedule

Hours/Schedule: 8am – 4pm, Sunday – Thursday.