Director of Program Success

Key Responsibilities

• Own end-to-end delivery of customer programs, including onboarding, commissioning, operational milestones, SLA management, and long-term program success.
• Proactively identify and resolve delivery risks across Operations, Product, and Engineering before they impact customers.
• Partner with commercial and partnerships teams to ensure customer commitments, timelines, and SLAs align with operational and technical capabilities.
• Serve as the primary program-level contact for customers and partners, leading engagement cadences, reporting, QBRs, and issue resolution.
• Build and scale program delivery infrastructure, including playbooks, escalation protocols, reporting frameworks, and commissioning processes.
• Translate customer contracts into measurable operational plans while coordinating cross-functional execution across field, product, and engineering teams.
• Help establish and scale Earth Force’s long-term program management function, processes, and operating model as the company grows.

Required Qualifications

• 7+ years managing complex, multi-stakeholder programs with contractual commitments and SLAs.
• Strong program delivery ownership and accountability for execution against customer commitments.
• Experience working directly in the field and resolving operational issues onsite.
• Comfortable operating in remote, physically demanding environments and around heavy equipment.
• Proven ability to coordinate across Operations, Product, Engineering, and customer stakeholders.
• Ability to translate field realities into executive-level communication and operational plans.
• Experience building or shaping program management, delivery, or customer engagement functions from the ground up.
• Experience working with federal agencies, public-sector organizations, or highly regulated industries.

Preferred Qualifications

• Experience in forestry, conservation, natural resources, defense, or other heavy-industry environments.
• Familiarity with organizations such as the U.S. Forest Service (USFS), BLM, DoD, or similar government entities.
• Experience deploying integrated hardware/software systems in the field (e.g., industrial IoT, mining tech, precision agriculture, energy, environmental monitoring).
• Background working at early-stage startups and building operational infrastructure from scratch.
• Spanish language proficiency or additional language skills helpful for field operations.