Director of Program Performance & Operations - AD293

About the role

The Director of Program Performance & Operations serves as a strategic operational leader responsible for monitoring program performance, grant compliance, operational effectiveness, quality outcomes, and financial performance across assigned divisions. This position serves as the primary operational partner to the Chief and works collaboratively with program leadership, finance, billing, grants management, quality improvement, compliance, and executive leadership to ensure successful achievement of organizational goals and funding requirements.

Responsibilities

• Serve as strategic operational advisor to the Chief.
• Monitor operational performance across assigned programs.
• Identify barriers impacting program effectiveness.
• Cook up cross-departmental projects and priorities.
• Provide recommendations regarding staffing, workflows, and service delivery models.
• Monitor performance of federal, state, tribal, and private grant-funded programs.
• Track grant deliverables, milestones, reporting requirements, and performance measures.
• Collaborate with program leaders to ensure compliance with funding requirements.
• Identify compliance risks and recommend corrective actions.
• Absorb grant reporting, audits, and monitoring activities.
• Develop and maintain division-wide performance dashboards.
• Monitor KPIs and operational metrics.
• Analyze utilization, productivity, access, engagement, and outcome data.
• Identify trends and provide actionable recommendations.
• Develop executive reports and presentations.
• Partner with Finance, Billing, Revenue Cycle, and Program Leadership.
• Monitor financial performance indicators.
• Identify operational barriers affecting revenue.
• Review budget-to-actual performance.
• Aid in developing corrective action plans when performance targets are not met.
• Monitor regulatory requirements impacting assigned programs.
• Support audit readiness efforts.
• Ensure operational practices align with organizational policies.
• Support accreditation, licensing, and contractual requirements.

Requirements

Not specified.

Qualifications

• Bachelor's degree in a relevant field (e.g., public health, healthcare administration, business administration).
• Minimum of 5 years of progressive experience in program management, operations, or related fields.
• Experience with grant management and compliance.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration skills.
• Ability to manage multiple tasks and prioritize effectively.
• Proficiency in Microsoft Office Suite.

Skills

• Strategic planning and implementation.
• Grant management and compliance.
• Operational oversight and performance monitoring.
• Financial analysis and reporting.
• Collaborative leadership and teamwork.
• Regulatory compliance and policy adherence.

Benefits

Not specified.

Pay

$105,000.00 – $115,000.00 annual salary, Exempt

Schedule

This is an in-person position, Monday through Friday, 8:30am - 5:00pm