Director of Program Operations

About the role

The Director of Program Operations oversees the day-to-day operational performance of Homeless Children’s Network's clinical and community programs. This role ensures that all programs consistently meet contractual deliverables, operational standards, compliance requirements, and quality expectations.

Responsibilities

• Oversee the daily operations of all HCN programs to ensure high-quality, efficient, and consistent service delivery.
• Monitor program goals, objectives, contractual deliverables, and performance metrics to ensure successful execution.
• Develop systems to track program progress, identify operational challenges, and implement timely corrective actions.
• Support Program Directors in maintaining consistent operational practices across all programs.
• Ensure programs maintain readiness for audits, monitoring visits, and contract compliance reviews.
• Cross-program collaboration to improve efficiency, communication, and client outcomes.
• Identify opportunities for continuous quality improvement and operational innovation.
• Monitor program performance using established data dashboards and performance indicators.
• Review operational reports and program data to identify trends, risks, and opportunities for improvement.
• Ensure timely completion of program deliverables, reporting requirements, and documentation.
• Promote accountability through regular operational meetings, follow-up, and performance monitoring.
• Coordinate with Development and Grants teams to provide operational information needed for reporting and grant implementation.
• Provide day-to-day leadership, coaching, and operational guidance to Program Directors and supervisory staff.
• Foster a culture of accountability, collaboration, professionalism, and continuous improvement.
• Support onboarding, training, and professional development initiatives for program leadership.
• Affirm operational effectiveness and staff performance.
• Promote effective communication and collaboration across departments.
• Ensure all programs comply with funding requirements, regulatory standards, organizational policies, and ethical guidelines.
• Monitor documentation practices and operational procedures to ensure quality and consistency.
• Partner with Quality Assurance, Compliance, and Clinical Leadership to address operational deficiencies.
• Aid in the implementation of corrective action plans resulting from audits or monitoring activities.
• Maintain awareness of changing regulations affecting program operations.
• Monitor program operational expenditures in collaboration with Program Directors.
• Support responsible utilization of program resources while maintaining service quality.
• Aid in forecasting operational needs, staffing requirements, and resource allocation.
• Identify opportunities to improve operational efficiency and reduce unnecessary costs.
• Identify operational risks affecting program performance or client services.
• Implement strategies to minimize operational disruptions.
• Ensure appropriate incident reporting, documentation, and follow-up procedures are consistently followed.
• Promote a safe environment for clients, staff, and community partners.

Requirements

• Master’s degree in Public Administration, Social Work, Business Administration, or a related field.
• Minimum of 10 years of experience in program management, with at least 5 years in a senior leadership role.
• Proven ability to lead and manage diverse teams, develop strategic initiatives, and execute complex projects.
• Strong analytical skills: Ability to evaluate program effectiveness, interpret data, and make informed decisions.
• Excellent communication skills: Ability to engage and influence a wide range of stakeholders.
• Creative and strategic thinker with the ability to develop innovative solutions to complex challenges.
• Cultural competence: Demonstrated ability to work effectively with diverse populations and a commitment to equity and inclusion.

Qualifications

• Compassion: Heartfelt quality of compassion, with exquisite cultural responsiveness as a primary guiding quality.
• Analysis of how race, ethnicity, culture, language, region, poverty, sexual and gender identity, age, education, opportunities, and resources generationally made available or not, and systemic oppressions impact a person’s mental health.
• Personal stories of transformation in addressing these systems.
• Legacy and growth of HCN, with respect for what has been done well central in the conversation.