Director of Product Management, Enterprise API

About the role

The Enterprise API team within Platform Services owns the APIs and frameworks that power how customers, partners, and AI agents — including Agentforce — interact with Salesforce data at scale. The Director of Product Management will own the strategy, roadmap, and delivery for this portfolio and lead a cross-functional team of 20+ engineers across multiple geographies.

Responsibilities

• Define and defend the long-range plan and vision for the Enterprise API area, looking several releases ahead to how the portfolio evolves as AI agents and Model Context Protocol (MCP) clients become the primary callers.
• Decide what gets prioritized over the next 6 to 12 months and what gets cut, then build the business case that wins leadership's backing.
• Ground the plan in the competitive landscape, and factor in where an AI-first or AI-infused approach differentiates the portfolio, unlocks value, and accelerates time-to-market.
• Plan and implement the short-term (3 to 6 months) roadmap alongside engineering, architects, and tech writers.
• Own product direction for how large data volumes move through and are queried across the platform: Bulk API evolution, data synchronization across the unified platform, Data Loader modernization, and the SOQL query language.
• Partner with Cloud teams on ingestion patterns and usage analytics.
• Own the trust posture for the portfolio, including API authentication modernization, legacy feature retirements, API scope evolution, API version retirement, and breaking-change governance.
• When an API security issue escalates, you are the product lead accountable for the response.
• Connect with Enterprise API customers at Dreamforce, TrailblazerDX, World Tours, community events, and advisory conversations.
• Serve as the trusted subject-matter expert who engages customers and partners directly to understand their unmet needs.
• Deliver the full release go-to-market suite each cycle, including release notes, demos, and enablement content (e.g. blogs, podcasts, live streams).
• Act as the main point of contact for feedback and escalations on this highly technical portfolio across customers, partners, sales, and customer success.
• Generate direction rather than wait for it. Identify problems and form a point of view before being asked, build the artifact, and drive alignment across engineering and leadership without instruction.
• Make sound calls on high-risk, hard-to-reverse decisions: API contracts, deprecations, and breaking changes where a wrong move costs customers years of pain. Reason through the second- and third-order effects before they land, and bring commercial discipline to the portfolio, including adoption metrics, usage telemetry, cost-to-serve analysis, and competitive awareness.
• Write clearly across requirements documents, strategy papers, executive briefs, and developer content, and engage directly in customer advisory calls and field escalations.
• Adapt to the audience in front of you, and the way you frame the portfolio's direction and tradeoffs gets picked up and reused by partner teams across Clouds.

Requirements

• 8+ years of product management experience, including at least four years owning developer-facing or platform infrastructure API products.
• Hands-on working knowledge of API architectures, protocols, and specifications, including REST and OpenAPI, SOAP, GraphQL, OAuth 2.0, and API versioning patterns.
• Clear point of view on what changes when the caller is an AI agent and not a human developer.
• Experience with AI agent frameworks, Model Context Protocol, or agentic orchestration patterns, especially access control and authorization when the caller is a non-human principal.
• Experience with API clients and command-line tooling (cURL, command-line interfaces), and ability to read code and build lightweight prototypes against an API to pressure-test its design.
• Experience with API management platforms (MuleSoft Anypoint, Postman, Kong, Apigee) or API governance programs (standards bodies, specification authoring, breaking-change detection).
• Experience leading product teams across multiple time zones, with comfort driving decision velocity asynchronously alongside engineering counterparts in the US and abroad.

Qualifications

• BS or MS in Engineering, Computer Science, or related fields, or equivalent experience in technical leadership roles.

Skills

• Excellent communication skills and a developer-centric mentality.
• Proven track record of using AI tools to build working artifacts yourself: prototypes, proofs of concept, API clients and consumers, automations, and workflows that feed directly into what engineering builds.
• Ability to generate direction rather than wait for it. Identify problems and form a point of view before being asked, build the artifact, and drive alignment across engineering and leadership without instruction.
• Experience making sound calls on high-risk, hard-to-reverse decisions: API contracts, deprecations, and breaking changes where a wrong move costs customers years of pain. Reason through the second- and third-order effects before they land, and bring commercial discipline to the portfolio, including adoption metrics, usage telemetry, cost-to-serve analysis, and competitive awareness.
• Ability to write clearly across requirements documents, strategy papers, executive briefs, and developer content, and engage directly in customer advisory calls and field escalations.
• Ability to adapt to the audience in front of you, and the way you frame the portfolio's direction and tradeoffs gets picked up and reused by partner teams across Clouds.

Benefits

At Salesforce, we offer a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

Pay

The typical base salary range for this position is $197,300 - $313,700 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $237,700 - $344,700 annually.

Schedule

Not specified.