Director of Product Management - Data & AI Platform Security

Overview

Job Description

What You Get To Do

Qualifications

Additional Information

Export Control Regulations

About the role

This role owns the end-to-end leadership of ServiceNow Vault including encryption, data privacy, log export service, code signing & AI native Vault console.

Responsibilities

• Define and drive a multi-year strategy and product vision for Vault product bundle aligned with ServiceNow’s platform and business priorities.
• Lead ServiceNow’s Customer Zero adoption of Vault security capabilities, influencing internal usage patterns and enterprise-scale best practices.
• Partner with executive leadership to articulate progress, outcomes, and business value to internal and external stakeholders.
• Own the Vault Security product bundle roadmap, including prioritization, sequencing, dependencies, and delivery outcomes.
• Translate complex requirements across the ServiceNow Vault product bundle including encryption, data privacy, log export service, code signing & AI native Vault console into clear functional specifications and engineering deliverables.
• Champion AI-native features, agentic workflows, and automation-driven security capabilities that modernize enterprise risk management.
• Ensure solutions are scalable, resilient, automated, and deeply integrated with the ServiceNow platform and AI ecosystem.
• Act as the central point of coordination across SecOps, Identity & Authentication, Platform Security, Engineering, Audit, Risk, legal, P&P, and Compliance teams.
• Lead cross-functional planning forums to define requirements, integration patterns, release plans, and adoption strategies.
• Influence decision-making across security, product, engineering, and business stakeholders without direct authority.
• Guide architectural decisions related to data security, agentic systems, authorization models, protocol security, data protection, and platform access controls.
• Evaluate data models, integrations, system architecture, and implementation quality to ensure long-term platform integrity.
• Drive global enablement through training, documentation, communication, and adoption programs.
• Define and track KPIs and success metrics for adoption, utilization, risk reduction, and business value realization.

Requirements

Required Experience & Qualifications:

• 13-18+ years of leadership experience in data & AI security, data privacy, encryption, authorization, and data security.
• Deep expertise in data security, agentic systems, and regulatory frameworks.
• Proven experience designing and operating enterprise data security programs.
• Demonstrated history of building, mentoring, and leading high-performing teams.
• Strong customer-first mindset with the ability to balance innovation, risk, and usability.
• Experience with process automation and AI-driven security workflows.
• Strong analytical and systems-thinking skills, including exposure to AI & data security tactics.
• Ability to clearly communicate complex technical and regulatory concepts to executives, customers, and cross-functional partners.

Benefits

Base pay range: $221,200 - $387,100, plus equity (when applicable), variable/incentive compensation and benefits.

Health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Schedule

Flexible work options available.

Pay

Base pay range: $221,200 - $387,100, plus equity (when applicable), variable/incentive compensation and benefits.

Local to Santa Clara, CA headquarters office

For positions in this location, we offer a base pay of $221,200 - $387,100, plus equity (when applicable), variable/incentive compensation and benefits.

Equal Opportunity Employer

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law.

Export Control Regulations

All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.