Director of Product Management
About the role
We are seeking a Director of Product Management, Classic Products to lead strategy, definition, and evolution for one of the company’s most important and established product areas.
Responsibilities
Own Product Strategy and Roadmap
Partner with Operations to Evolve Service Delivery
Define Products, Services, Packaging, SKUs, and Pricing Inputs
Use Customer, Market, and Client Care Insights to Shape the Product
Shape the Customer-Facing Technology Experience
Lead Product Operating Discipline and Launch Readiness
Qualifications
10+ years of experience in product management, operations, business operations, logistics, warehouse management, supply chain, records and information management, B2B services, or another operationally complex environment.
Direct experience working in or closely with Operations, warehouse management, logistics, fulfillment, inventory management, service delivery, or similar operational functions.
Strong product management fundamentals, including customer discovery, roadmap development, prioritization, requirements definition, stakeholder management, launch planning, and product measurement.
Experience defining or managing product/service definitions, packaging, SLAs, or customer-facing service packages.
Strong cross-functional leadership skills, especially with Operations, Commercial, Client Care, IT, Engineering, Finance, and executive stakeholders.
Ability to create structure in complex environments and bring clarity to ambiguous problems.
Willingness and ability to travel up to 20% for customer visits, operational site visits, workshops, planning sessions, and internal meetings.
Pay
Salary: $165,000 - $185,000