Director of Product Management - AI

The Role

We are seeking a curious, hands-on, and customer-obsessed Director of Product Management with an AI focus to join our incubation team. You’ll be at the intersection of cutting-edge LLM technologies and real-world retail execution problems, helping conceptualize, prototype, test, and scale agent-based solutions across our customer base.

Why Join Us

• Be part of CommerceIQ’s newest frontier, shaping the AI agent ecosystem for retail.
• Work directly with visionary leaders and founding engineers.
• Build products with real impact that are tested and deployed with Fortune 500 brands.
• Get full exposure to AI, product, customer, and GTM strategy.

Location / Travel

This is an onsite role based out of our Mountain View, CA headquarters. You will be expected to work onsite 5 days per week if hired.

What You'll Do

AI-Native Product Thinking

• Identify and validate customer pain points that are ripe for agent-based automation.
• Own the AI-first product strategy: leverage LLMs, fine-tuning, RAG, and tool use to craft intelligent workflows.
• Design and evaluate product concepts with agentic behavior, personalization, and embedded intelligence.

Rapid Prototyping & Testing

• Create and test AI-driven prototypes, either hands-on or with the support of forward-deployed engineers.
• Drive quick iteration cycles using real customer feedback, eval metrics, and qualitative insights.
• Build a repeatable framework to test and prioritize use cases and agent behaviors.

Customer Discovery & Co-Creation

• Lead deep-dive discovery sessions with senior retail & e-commerce stakeholders.
• Translate ambiguous customer workflows into structured agent-enabled solutions.
• Evangelize concepts early and build conviction with pilot partners.

Use Case Library & Playbooks

• Develop a structured, living library of agent use cases across functions and retailers.
• Create internal playbooks and blueprints for agent design, AI evaluation, and success criteria.

Cross-Functional Execution

• Collaborate closely with Applied AI, Forward Deployed Engineering, Design, and GTM teams.
• Operate as a mini-CEO of your use cases, from exploration to launch and customer adoption.

What You'll Bring

• 6-12 years of experience in product management or equivalent roles (AI prototyping, ML PM, solutions engineer with PM mindset).
• Demonstrated interest in AI: LLMs, RAG, evals, prompt engineering, fine-tuning, etc.
• Hands-on experience with prototyping tools or notebooks (e.g., LangChain, Streamlit, Python, etc.).
• Strong product intuition and ability to simplify complex systems into compelling UX.
• Experience leading customer conversations, running discovery interviews, and testing early concepts.
• Comfortable with ambiguity, high ownership, and fast-paced 0 to 1 environments.
• Willingness to travel up to 40% for customer immersion and pilots.
• Bachelor's degree, preferably in Business, Computer Science, or a related field

Nice to Haves

• Background in retail, e-commerce, or SaaS for enterprise workflows.
• Experience building agent-based systems, copilots, or AI assistants.
• Prior startup or incubation team experience.