Director of Product, Commercial Payment Experience

About the role

Ford Credit is experiencing significant business transformation in an ever-changing digital world. To create this all-new automotive financing experience, we are gathering a team of world-class strategists, innovators, creators, and technicians and searching for a Director of Product, Commercial Payment Experience. This is a product management position with direct reports. You will lead Ford Credit's AI, data, product strategy, and financial services products and position Ford Credit as an industry leader in data-driven financial services.

Responsibilities

• Lead the product strategy and delivery of digital payment, billing, and account self-servicing products and features for Commercial customers within fordpro.com.
• Lead a team of Product Managers and work with cross-functional and business teams in a matrixed environment whilst owning the future vision and roadmap of your area.
• Define and articulate clear long-term product vision and strategy for these areas, aligned with the company's strategy and business objectives.
• Develop and maintain a comprehensive roadmap of multiple products prioritizing features based on business value, user needs, and technical feasibility.
• Identify meaningful opportunities for growth and improvement within the business.
• Develop the strategy, business case, and gain executive buy-in to drive and launch initiatives.
• Collaborate with diverse stakeholders to gather, analyze, and translate requirements into detailed product specifications.
• Lead internal and external outsourced teams across regions globally.
• Deeply understand the problems, with a data-driven approach to size the impact, customer, and business value to be provided.
• Champion requirement writing and articulation (Specs, PRDs and/or other documentation as the AI landscape shifts), use cases, and customer research to others.
• Advocate best practices across organization.
• Elevate Ford Credit's commercial product excellence by refining and scaling best-in-class product management practices.
• Spearhead initiatives to further mature the product organization, fostering a culture of innovation, data-driven decision making, and customer-centricity.
• Identify key staffing and budgeting needs effectively for the team working with senior leaders.
• Lead and drive their team providing regular, constructive, and critical feedback and coaching to team members.
• Collaborate effectively with engineering teams to ensure technical feasibility and sound implementation of product features.
• Communicate effectively with senior leadership, stakeholders, and team members, presenting compelling product visions, roadmaps, and updates.
• Create well-defined Product Requirements Documents, Business Case Documents, Strategy Documents, KPIs, OKRs, as well as features, user stories, metrics, and acceptance criteria, prioritizing them into release planning.
• Refine features and stories, participate in standups, iteration planning sessions, product demos, and retrospectives.
• Speak up and help define the right processes to make things more efficient, including but not limited to things out of retrospectives on their teams.

Requirements

• Master’s degree or combination of experience and education. MBA preferred.
• 10+ years of experience as a Product Manager, with a proven track record of success in delivering impactful complex platform products.
• Deep expertise in commercial financial and banking products, direct and indirect lending, payment and billing platforms, industry trends, and competitive landscape in fleet management.
• Deep expertise in product roadmaps, customer journey analytics, and GTM product strategies.
• Strong knowledge in fleet management services leveraging connected vehicle data.
• Ability to secure executive buy-in, influence teams, and exceptional storytelling.
• Expertise in technical platforms, APIs, cloud services, technical products.
• Alternatively, have led engineering teams that built cloud services or custom software platform solutions, as a Product leader.
• Be comfortable to collaboratively develop tech POVs; and hold architectural discussions using latest technology tools and services.
• Be proficient with technology systems, system design, APIs, Non-functional requirements, data, big-data, data management and other architectural patterns.
• ML/AI experience preferred.
• Excellent communication, interpersonal, and presentation skills.
• Experience with platform products and growing adoption across an enterprise.
• Ability to work both independently and collaboratively in a fast-paced environment.
• Experience with Software Development methodologies such as Agile/SAFe methods and Scrum.
• Strong analytical and problem-solving skills.
• Comfortable working in a fast-paced, fluid environment where priorities shift regularly.
• Ability to break down complex tasks or requirements into simpler, more manageable tasks identifying clear pros, cons, issues, obstacles, and dependencies.
• Fosters an environment of constant delivery and ownership in their areas.
• Ability to deliver high-impact outcomes, make trade-offs and understand the importance of different work-streams, and thus effectively prioritize to deliver maximum business impact.

Schedule

Remote position requiring work hours centered on Eastern Standard Time zone. Travel required, mostly to Dearborn, MI, approximately spending a week 6–10 times per year.

Benefits

• Immediate medical, dental, and prescription drug coverage
• Flexible family care, parental leave, new parent ramp-up programs, subsidized back-up childcare
• Vehicle management leases program
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• Paid time off and the option to purchase additional vacation time