Director of Product, Payments Platform

Why Flex needs YOU

We're hiring a Director of Product, Payments Platform to lead one of the most critical areas of our infrastructure: how money flows in and out of Flex. You will oversee our end-to-end payments platform - including transaction processing, payment-related fraud and disputes - and ensure it evolves into a strategic growth and margin lever.

What you’ll do

• Shape the cross-functional platform product strategy. Map how future products fit together into a coherent architecture, and help ensure they’re built with speed and stability in mind.
• Own Flex’s payments platform strategy and roadmap end-to-end: vaulting, authorization, processing, reconciliation, and refunds across all payment methods (card, wallet, ACH).
• Drive down payment processing costs through better routing, smarter retry logic, and fraud/dispute efficiency - without sacrificing UX or resilience.
• Build and scale fraud detection and dispute infrastructure to reduce losses while minimizing false positives and user friction.
• Expand our payment method coverage, ensuring all channels (cards, bank transfers, wallets) are supported with the right controls, guardrails, and visibility.
• Partner with Risk, Finance, Ops, and Engineering to align on business goals and build resilient, compliant, and scalable payment solutions.
• Lead and grow a high-performing product team, coaching PMs while maintaining a strong bar for ownership and quality.
• Define success metrics and build dashboards, tooling, and processes to measure performance across cost, reliability, speed, and loss rates.
• Champion clear thinking, technical depth, and rigorous prioritization in a fast-moving, high-volume environment.

Key qualifications

• 7+ years of product experience, with at least 3+ years in payments, fraud, or platform product roles at a fintech, bank, or B2B2C fintech products.
• Deep understanding of the payments ecosystem: authorization, retries, tokenization, payment gateways, fraud systems, and card networks.
• Demonstrated ability to balance user experience, cost optimization, fraud risk, and regulatory requirements in product decisions.
• Strong technical acumen and systems thinking - you’ve worked closely with engineers to design reliable, scalable systems.
• Proven success as a player-coach: you’ve managed PMs and enjoy mentoring while rolling up your sleeves when needed.
• Bonus: Experience working with Payment processors, building dispute automation, or expanding payment options in regulated environments.