Director of Product

About the role

The ideal candidate will lead the product and operational engine behind Maverick's technology and services, blending technical expertise with a deep understanding of how a business operates.

Responsibilities

• Own the product roadmap across Maverick’s platforms, including Beacon warranty platform, HomeCareOS, and internal operational tooling.
• Lead and manage the in-house engineering team, setting priorities, cadence, and technical standards.
• Translate business needs into clear product requirements and ensure they get built, shipped, and adopted by customers, carriers, and internal users.
• Lead the HomeCare product line and service delivery function, directly managing HomeCare Managers.
• Drive the tech-based delivery platform (HomeCareOS) towards greater consistency, speed, and scalability.
• Serve as the company’s leader for operational efficiency, identifying friction and eliminating it through automation, integration, and applied AI.
• Use direct authority over the engineering roadmap to prioritize the highest-leverage internal improvements alongside client-facing work.
• Partner with every function to understand how the business actually works and where technology can create leverage.
• Establish and monitor KPIs to drive product success and operational excellence.
• Stay current on technology, industry, and competitive trends to inform company, product, and operational strategy.

Qualifications

• 7+ years in product, technology, or operational leadership, with at least 3 years leading teams and a clear, consistent record of career advancement.
• Genuine technical fluency – enough to direct an engineering team, evaluate technical tradeoffs, and earn engineers’ respect – without necessarily being a hands-on coder.
• Demonstrated experience leading or working hand-in-hand with engineering teams to bring product vision to life and ship it.
• An operator’s mindset: a track record of going deep into how a business runs and improving it – scaling processes, removing friction, and building systems that create leverage.
• Practical fluency with AI and automation, and a genuine point of view on how they change the way companies operate.
• Exceptional analytical and data-driven decision-making skills, with the willingness and ability to personally pull the raw data and transform it into actionable insights.
• Experience managing a service, operations, or customer-facing delivery team strongly preferred.
• Comfort in a fast-paced startup setting, the ability to thrive in ambiguity, a mentality that no job is too small, and the desire to constantly learn and improve new pockets of the business.
• Experience in insurtech, fintech, SaaS, an MGA/MGU, or a technology-forward services business preferred.
• Exposure to insurance, warranty, or construction is a plus, but not required – strong product and operational fundamentals matter more.
• Bachelor’s degree required; MBA or a technical degree a plus.