Director of Practice Support

About the role

Seward and Kissel LLP is seeking a Director of Practice Support who is innovative, collaborative, and committed to the Firm’s success. The ideal candidate will navigate the complexities of a sophisticated law firm with emotional and social intelligence, thrive in a fast-paced environment, and champion change while honoring the firm’s history. The role requires unwavering integrity, humility, and a non-hierarchical mindset, with a focus on strategic risk-taking, team development, and hands-on problem-solving. Leadership responsibilities include leading with compassion, prioritizing people, and fostering a culture of continuous growth and excellence in customer service.

Responsibilities

• Leadership & Strategy: Serve as a key business partner to cross-functional teams providing legal support services firmwide; identify practice group needs, support workflows, and guide decision-making. Provide direction and supervision to direct reports, develop and monitor KPIs, track progress, and identify growth opportunities. Collaborate with leadership on strategic objectives, budget monitoring, and profitability analysis. Work with Finance, HR, IT, Marketing, and other departments to support practice group needs.
• Operations & Technology: Drive implementation of firm technologies (e-discovery, EDGAR, document management systems, etc.) to enhance operational efficiency. Collaborate with management on vendor relationships, contracts, and pricing aligned with departmental needs. Support process development to improve operational efficiency.
• Client and Attorney Support: Prioritize client needs through a client-centric strategy. Champion business growth by promoting team expertise and delivering high-quality attorney support.

Qualifications

• Strong leadership background with a proven track record of leading and developing teams across multiple practice groups.
• 8+ years of leadership and management experience within a law firm or professional services environment.
• Excellent communication and interpersonal skills, with a focus on white-glove customer service.
• Multi-disciplinary experience in functions and technologies of assigned teams.
• Bachelor’s degree required; J.D. or MBA a plus.
• Strong organizational and time management skills, with the ability to manage a dynamic calendar and competing priorities.
• Proficiency in MS Office (Word, Excel, Outlook, PowerPoint).
• Ability to work independently, exercise discretion, and maintain confidentiality.

Benefits

• Comprehensive health, dental, and vision benefits.
• Hybrid work environment: three in-office days and two remote workdays each week.
• Generous PTO, paid holidays, and parental leave programs.
• Family-building and fertility support benefits.
• 401(k) retirement savings plan.
• Remote work and mobile phone reimbursement programs.
• Meaningful opportunities for professional growth.
• A collegial, team-oriented culture where employees are valued and supported.