Practice Director

About the role

The Clinic Manager at Smile Doctors Orthodontics oversees clinic operations with support from the Doctor, focusing on people management, driving growth, profitability, and patient experience. Key responsibilities include achieving P&L goals, managing relationships within the local dental community, and handling patient escalations.

Responsibilities

• Partner with the Doctor to create a positive clinical culture, ensuring team behaviors reflect both clinical excellence and high patient care standards
• Lead by example with professionalism, integrity, and a positive demeanor, ensuring the office culture reflects company values
• Ensure clinic team is trained on and adopts new tools, protocols, and initiatives
• Understand and monitor Profit & Loss (P&L) statements to achieve monthly goals
• Build relationships within the local dental community and participate in local marketing efforts
• Manage controllable costs including labor hours and supplies
• Serve as a liaison between the Doctor and the team regarding work assignments, schedules, clinical priorities, and job performance
• Handle patient escalations to resolve in a mutually beneficial way
• Cover roles in the clinic when business demands
• Follow established protocols to ensure compliance with OSHA, HIPAA, and State Dental Board regulations

Requirements

• Internal candidates: 2 years of clinic experience within Smile Doctors or affiliated practice clinics, high school diploma required
• External candidates: 2 years of supervisory experience required, orthodontic or dental experience preferred, high school diploma required, bachelor’s degree preferred

Qualifications

• Solid written and verbal communication skills
• Immediate proficiency with software applications, including Microsoft Office Suite
• Ability to work independently with limited supervision
• Travel between Blacklick and Pickerington, OH

Skills

• Coaching and conflict resolution skills
• Demonstrated ability to meet or exceed performance goals
• Strong time management skills with ability to multi-task and prioritize work

Benefits

• Competitive salary plus bonus opportunity
• Medical, dental, vision, and life insurance
• Short and long-term disability coverage
• 401(k) plan
• 2 weeks paid time off in your first year + paid holidays
• Discounts on braces and clear aligners for you and your family members