Director of Physician Practices - Primary Care Partners

Responsibilities

• Greets patients and visitors in a friendly and courteous manner always facing forward with attention on the patient/visitor.
• Answers telephone within three rings using good customer service skills to ascertain the nature of the call as needed.
• Uses proper telephone etiquette when receiving and transferring calls; speaks clearly and concisely. Exercises tact and diplomacy.
• Maintains confidentiality in talking with patients, upholding policies, and setting an example.
• PTO Approval for Providers/Staff
• Affords assistance with Customer complaints.
• Reviews financials with providers and AVP monthly.
• Reviews daily, monthly, quarterly insurance/billing reports.
• Leads all Teams/Offices in Service Excellence, meeting Operational Budget Goals, and Daily Huddles.
• Handles the following Human Resources tasks: Work closely with CA II with any HR issues with staff. Hire staff. Terminate staff with AVP. PEP process (Steps 1,2 w/o AVP Steps 3,4,5 with AVP or Service Line Director). Oversees training of New Employees. Supports Providers with CME, Onboarding, White Coats, Boards, Greenlight, Meetings, and licensing. Creates a Call Schedule with locum company and process payments. Creates Call Schedule for providers. Reviews, optimizes, and monitors all processes in office. Rounds on employees/waiting room as indicated by Service Excellence. Reports any defects/anomalies to AVP immediately. Monitors CLIA, Shred, Hazardous waste usage, equipment, license. Sets appropriate goals and discusses with AVP. Notes of appreciation to be done weekly.

Qualifications

• Basic knowledge of computer input required.
• Must be able to perform basic clerical functions.
• Comprehend medical terminology.
• Good spelling and number skills required.
• Clear, concise voice required.