Director of Physician and Provider Relations

About the role

This role leads the organization's physician outreach and referral development strategy across NC, AZ, MD, and NJ. This role oversees a team of Physician Liaisons and drives referral growth through strategic provider engagement, healthcare partnerships, and market activation.

Responsibilities

• Lead provider outreach strategy and referral development across NC, AZ, MD, and NJ, including for new center openings and expansion markets
• Develop territory-based outreach plans to maximize referral growth, market penetration, and provider engagement
• Establish outreach standards and relationship management processes that ensure consistency across all markets
• Identify opportunities for strategic healthcare partnerships, referral expansion, and community integration
• Partner with executive leadership on provider growth strategies and market development priorities
• Directly manage, coach, and develop Physician Liaisons across multiple states through structured performance management and ongoing professional development
• Set clear performance expectations, productivity standards, and referral growth goals for outreach teams
• Recruit, onboard, and train Physician Liaisons to ensure operational consistency and outreach effectiveness
• Maintain field visibility through ride-alongs, territory reviews, CRM audits, and performance monitoring
• Foster a high-accountability, relationship-driven culture focused on outcomes and community impact
• Collaborate with leadership on outreach priorities, resource allocation, and strategic initiatives
• Drive referral pipeline growth through relationships with physicians, healthcare systems, schools, early intervention programs, and community organizations
• Partner with Intake and Operations to improve referral responsiveness, provider communication, and conversion outcomes
• Monitor referral trends and market opportunities to identify growth strategies and close operational gaps
• Support market activation activities including grand openings, CEU events, provider appreciation events, and community outreach
• Own outreach KPIs including referral growth, provider engagement, market penetration, conversion rates, and outreach ROI
• Utilize CRM systems to track outreach activity, provider relationships, referral trends, and territory performance across all markets
• Develop reporting dashboards and deliver strategic updates and recommendations to executive leadership
• Evaluate outreach investments to ensure effective resource allocation and measurable business impact

Requirements

• Bachelor’s degree in Marketing, Healthcare Administration, Business, Communications, Public Health, or related field required
• 3+ years of experience in physician liaison, provider relations, healthcare outreach, or business development
• Minimum of 2+ years managing field-based outreach or business development teams
• Experience in healthcare, pediatric services, behavioral health, ABA therapy, autism services, or multi-site healthcare organizations strongly preferred
• Proven ability to build provider referral networks and strategic healthcare partnerships
• Strong leadership, communication, presentation, and relationship-building skills
• Experience analyzing referral data, KPIs, CRM systems, and outreach performance metrics
• Able to manage multi-state outreach initiatives and travel regularly between markets
• Proficiency with CRM systems, Microsoft Office Suite, Google Workspace, and marketing/reporting tools

Qualifications

• Ability to thrive in a fast-paced, high-growth environment

Benefits

Comprehensive benefits including FREE medical (for employee, buy-up for dependent/partner coverage), voluntary dental, vision, short-term disability, critical illness coverage, and more

Pay

A reasonable estimate of the pay range for this position is $90,000-$115,000 per year. There are numerous factors taken into consideration in determining the actual offered rate of pay, including but not limited to: job-related qualifications, experience, skills, education, geographic location, and consideration of internal and experience equity.

Schedule

This position is based in New Jersey, with core working hours of 8:30 AM to 5:00 PM and an expectation of on-site presence at a clinic location at least twice per month. The role also requires frequent travel across North Carolina, Arizona, Maryland, and New Jersey.