Director of Performance Excellence

About the Opportunity

The Director of Performance Excellence serves as a trusted advisor and thought partner to senior leaders across the health system. This role leads a high-performing team of 4 performance advisors responsible for advancing enterprise priorities through rigorous analysis, structured problem solving, and disciplined project execution. Reporting to the Executive Director of Strategy, Analytics, & Innovation, the Director oversees the team's portfolio that blends one-time strategic and operational initiatives with ongoing advisory and business intelligence support for assigned service lines and corporate functions. This leader brings a strong command of project management, analytics, stakeholder engagement, and executive communication. The Director ensures the team delivers high-quality insights, drives measurable outcomes, and strengthens organizational capability for continuous improvement.

Key Responsibilities

• Lead, mentor, and develop a team of internal performance advisors with diverse skill sets and experience levels.
• Establish a culture of analytical rigor, curiosity, accountability, and collaborative problem solving.
• Prioritize and allocate team resources across a dynamic portfolio of projects.
• With the Executive Director, build trusted relationships with senior executives to understand emerging needs, identify potential initiatives, and foster collaboration and alignment.
• Represent the Performance Excellence team in system-wide forums and governance structures.
• Support the Executive Director in the strategic and financial planning for this team, including the development, analysis, and monitoring of the defined goals.
• Design and execute on complex, cross-functional initiatives that advance system-wide strategic, operational, and financial goals, and advise team members on the same.
• Monitor progress across the portfolio and proactively address barriers to execution.
• Own and promulgate best practices on project management methodologies and insight generation.
• Guide the team in developing data-driven insights to support key initiatives, translating complex analyses into clear, actionable narratives for executive audiences.
• Serve as and support team members to serve as a subject-matter resource for assigned service lines or functions, offering ongoing strategic counsel and performance insights in partnership with the relevant leadership.
• Partner with analytics, finance, operations, and clinical teams to ensure robust, accurate, and timely data informs decision-making.
• Prepare high-quality presentations, reports, and briefings for senior leadership, the Board, and committees.
• Coach team members on effective communication and storytelling techniques.

Qualifications

• Master’s degree in business, healthcare administration, public health, or related field required.
• 10+ years of experience in consulting, strategy, operations, or related roles at a health care provider, payer, or adjacent, including leadership of complex initiatives and broad exposure to a range of functions and project types.
• 7+ years of experience managing teams and developing talent.
• Strong analytical skills, including comfort with quantitative analysis, financial modeling, and data interpretation.
• Proven ability to manage multiple projects simultaneously in a fast-paced environment.
• Exceptional communication skills, with the ability to influence and engage senior stakeholders at the executive and department leader level.
• Experience leading organizational change initiatives.