Director of People Operations

Key Responsibilities

• Lead initiatives that support long-term talent development, operational efficiency, and firm objectives.
• Collaborate with firm leadership to assess workforce needs, succession planning, and organizational structure.
• Audit and ensure compliance with ERISA wrap, Section 125 POP, IIPP, WVPP, and similar regulatory policies.
• Manage and maintain firm registrations with state agencies, including business, labor, and compliance filings.
• Manage the firm’s business insurance coverages, including professional liability, malpractice, cyber, etc.
• Provide strategic oversight of the organization’s benefits programs and total rewards strategy.
• Assist with benefits budget planning, forecasting, and cost management.
• Design, evaluate, and administer benefits offerings.
• Ensure benefits programs remain competitive, cost-effective, and aligned with business objectives.
• Support leadership with benefits strategy and program improvements.
• Partner with department leaders to address team dynamics and morale.
• Oversee the performance review process, ensuring consistency, fairness, and alignment with firm goals.
• Collaborate with the development team to identify training needs and coordinate professional development opportunities.
• Supervise the development, organization, and distribution of employee handbooks and onboarding resources.
• Coordinate all onboarding activities, including orientation, training schedules, and cross-functional collaboration.
• Implement and continuously improve diversity, equity, and inclusion (DEI) programs.
• Support managers in goal-setting, coaching, and employee development planning.
• Conduct and document employee relations meetings, performance improvement plans, including disciplinary actions and termination.
• Conduct investigations and manage sensitive employee relations issues with discretion and professionalism.
• Supervise People Operations team members, providing mentorship and performance feedback while fostering development in alignment with individual and team needs.
• Promote collaboration and continuous improvement across the HR team.

Preferred Qualifications

• Bachelor’s degree in HR, Business Administration, or related field is required; advanced HR certification or degree is highly preferred.
• 7+ years of progressive HR experience required, including 2+ years of experience in a law firm.
• Experience and comfort in a fast-paced, high growth environment.
• Strong knowledge of employment laws, HR best practices, and compliance standards.
• Experience leading HR teams and strategic initiatives.
• Experience coordinating payroll with third-party vendors.
• Excellent communication, presentation, and interpersonal skills.
• Ability to handle sensitive matters with discretion and professionalism.
• Proficiency with HRIS and timekeeping systems.