Director of People Operations

Key Responsibilities

• Audit, redesign, and scale People Operations processes to support rapid headcount growth across multiple geographies and service lines
• Own the HRIS roadmap — evaluate, implement, and optimize platforms to support a growing, distributed workforce
• Develop HR reporting and dashboards that give leadership real-time visibility into headcount, compensation, and workforce trends
• Lead, coach, and develop the People Operations team, fostering a culture of accountability, continuous improvement, and employee-centric service delivery
• Serve as the primary HR compliance authority, ensuring all people practices comply with federal, state, and local employment laws
• Own and maintain the employee handbook, HR policies, and standard operating procedures
• Design and operationalize a structured onboarding program with manager check-in cadences that accelerate time-to-productivity
• Track new hire satisfaction, ramp completion, and regrettable attrition; use data to continuously improve the employee lifecycle experience
• Own a structured offboarding process that protects IP and client relationships, with exit interview synthesis delivered as quarterly attrition trend reporting to the CPO
• Administer all leave programs including FMLA, state-mandated leave, ADA accommodations, parental leave, and short- and long-term disability
• Ensure consistent application of leave policies and maintain up-to-date knowledge of evolving federal and state leave regulations
• Serve as the primary point of escalation for complex leave cases
• Partner with HR leadership to develop and execute a competitive total rewards strategy encompassing compensation, benefits, and recognition programs
• Oversee the design, administration, and communication of all employee benefit programs, including medical, dental, vision, life insurance, disability, FSA/HSA, and retirement plans (401(k))
• Manage relationships with benefits brokers, carriers, and third-party administrators
• Evaluate benefit offerings annually against market benchmarks and recommend enhancements to attract and retain talent
• Conduct regular market analyses and salary benchmarking to ensure pay equity and competitiveness
• Develop and communicate total rewards statements and resources to help employees understand the full value of their compensation package
• Oversee end-to-end payroll operations, ensuring accuracy, timeliness, and compliance across all jurisdictions
• Manage payroll vendors and internal controls, including audits and reconciliations

Qualifications

• 8+ years of progressive HR experience, with at least 3–5 years in a leadership role overseeing HR operations functions
• Deep expertise in benefits administration, payroll processing, leave management, and total rewards
• Experience in a PE-backed, high-growth, or M&A-active environment strongly preferred; professional services or consulting industry background a plus
• Strong knowledge of federal and multi-state employment law, including ERISA, FMLA, ADA, ACA, FLSA, and applicable state regulations
• Demonstrated experience managing HRIS platforms
• Pioneered ability to lead and develop high-performing teams
• Exceptional analytical skills with the ability to translate data into actionable insights
• Strong communication and stakeholder management skills; able to influence at all levels of the organization
• High attention to detail with the ability to manage competing priorities in a fast-paced environment