Director of People, Culture & Experience

Position Overview

The Director of People, Culture & Experience serves as the agency's senior leader for workforce strategy, organizational culture, talent acquisition, employee engagement, leadership development, and human resources operations. This position oversees the entire employee lifecycle—from recruitment and onboarding to professional development, employee engagement, performance management, and offboarding—while ensuring compliance with employment laws, Head Start regulations, licensing requirements, and grant-funded program standards.

What You'll Do

• Shape Organizational Culture
  Lead initiatives that strengthen employee engagement, retention, and workplace satisfaction.
  Develop recognition and appreciation programs.
  Conduct employee surveys, stay interviews, and listening sessions.
  Serve as a trusted advisor to employees and leadership.

• Create An Exceptional Employee Experience
  Design engaging onboarding experiences that connect employees to our mission from day one.
  Develop meaningful offboarding and knowledge-transfer processes.
  Build leadership development and succession planning programs.
  Support employee wellness and work-life balance initiatives.

• Lead Talent Acquisition
  Oversee recruitment and hiring efforts.
  Build workforce pipelines and community partnerships.
  Promote Tri-County as an employer of choice.
  Manage LinkedIn recruitment and employer branding efforts.

• Support and Develop Employees
  Oversee benefits administration and leave management.
  Administer performance management systems.
  Cook supervisors and managers on employee development and accountability.
  Foster a culture of continuous learning and growth.

• Ensure Compliance and Operational Excellence
  Manage employee relations and workplace investigations.
  Oversee personnel administration, payroll issue resolution, and HR systems.
  Ensure compliance with employment laws, grant requirements, Head Start standards, and licensing regulations.

Required Qualifications

• Bachelor's Degree in Human Resources, Organizational Development, Business Administration, Public Administration, or related field.
• Five or more years of progressive Human Resources or People Operations leadership experience.
• Strong employee relations, talent management, and leadership development experience.
• Exceptional communication, coaching, and relationship-building skills.

Preferred Qualifications

• Master's Degree in a related field.
• SHRM-CP, SHRM-SCP, PHR, SPHR, or equivalent certification.
• Experience in Community Action, Head Start, nonprofit, government, or grant-funded organizations.
• Experience with federal and state monitoring requirements.

Why Tri-County?

• You will have the opportunity to build something meaningful.
• You will help shape the employee experience for a team that impacts thousands of lives each year across Southside Virginia.
• You will work alongside a dedicated leadership team committed to innovation, continuous improvement, and community impact.
• Your work will directly support employees who are changing lives every day.

What We Offer

• Bi-weekly Pay
• Health, Dental and Vision Insurance
• Company Paid Life and Accidental Death Insurance
• Short-term and Long-Term Disability Insurance
• Paid Vacation Time
• Paid Sick Time
• Paid Holidays
• 401K Plan
• 401K Plan Matching up to 6%

Apply Today

If you are passionate about building strong workplace cultures, developing leaders, and helping mission-driven organizations thrive, we encourage you to apply. Join us as we continue our mission of eliminating the violence of poverty through advocacy, empowerment, and self-sufficiency. Tri-County Community Action Agency is an Equal Opportunity Employer.