Director of People & Culture at C. Baldwin

Talent Management Plan

The People & Culture Director (P&C) will develop, coordinate, and direct the P&C function at the property to retain, develop, and motivate associates in an effective manner in accordance with policies and procedures and federal, state, and local laws and regulations while limiting liabilities and promoting a safe, fair, positive work environment.

Recruitment, Interviewing, Hiring, and Orientation

Plan and manage the recruitment, interviewing, hiring, and orientation processes to maintain staffing levels with qualified individuals while complying with SOPs, federal, state, and local laws and regulations.

Performance Management

Oversee adherence to performance management including monitoring performance evaluations to make certain they are completed and submitted on a timely basis. Facilitate development and monitoring of associate performance improvement plans.

Training

Assess needs, plan, implement, and coordinate management, hourly, and supervisory training programs including company core training and brand required training programs to develop quality managers and associates and limit hotel liability.

Associate Relations

Counsel and train managers on associate relations issues, resolve associate grievances, conduct management exit interviews, and examine all exit interviews for trends. Implement various associate relations programs to maintain a pro-associate environment that ultimately limits turnover and facilitates high associate engagement and limits turnover.

Budget Management

Formulate budgets for associate relations, associate training, and recruitment advertising as well as wages and benefits for human resource staff for the budgeted time frame. Manage expenses for people resource related areas and execute financial management when required.

Supervision and Coaching

Supervise P&C operations in the hotel to develop, empower, coach, and counsel, conduct performance and salary reviews, resolve problems, provide open communication, discipline, and terminate as appropriate. Ensure all associate relations activities are administered consistently and in a timely manner.

Strategic Management

Responsible for the short and long-term planning and the daily operations of the People Resources department. Develops and recommends the hotel's People Resource objectives. Participates in total management as a member of the Hotel Executive Committee.

Positioning the Property as Preferred Employer

Positions the property as the "preferred employer" in the area. Notifies the General Manager and/or Regional P&C Director of any potential liability and proposes proper course of action to prevent the hotel from incurring any such liability.

Total Rewards Survey

Recommend, implement, and manage an hourly wage program and administer the management salary program within the corporate policies and procedures and maintain compliance with federal, state, and local laws and regulations. Survey, implement, communicate, and administer the benefit program in compliance with corporate procedures to aid and retain associates. Propose enhancements to the proper authority for approval before implementation.

Risk/Safety/Security

Ensure accident/loss prevention and security policies are followed. Align safety standards with corporate SOPs and set appropriate property-specific standards.

Compliance

Ensure compliance with corporate SOPs and procedures along with state, federal, and local laws and regulations as they pertain to every facet of people resources/associate-related functions. Ensure compliance with brand standards. Ensure proper maintenance of associate records, files, and human resources office systems. Manage the compilation and analysis of various corporate reports and property reports to provide management with accurate information and comply with corporate policies and procedures as well as government laws and regulations. If applicable, ensure complete compliance with all negotiated union contract terms and reporting requirements.

Education/Experience

Four-year college degree or equivalent experience/education preferred. Four to five years of employment in human resources or related field. Proven successful implementation of people resource processes. Union experiences a plus.