Director of People & Culture Colleton River Club Bluffton, SC

Position Overview

Serving as a trusted advisor to the CEO and leadership team, the Director will oversee all Human Resources functions while helping define CRC as an employer of choice in the Lowcountry hospitality market.

This is a traditional, in-person leadership role based at the Club, requiring occasional evenings, weekends, and holidays to support operations.

Human Resources Strategy, Administration and Compliance

• Develops and implements HR policies and procedures, updating as needed to ensure relevance and compliance.
• Performs benchmarking activities and explores new strategies as appropriate.
• Makes recommendations to the Leadership Team to improve Club’s policies, procedures, salary/compensation program, and practices on employment matters.

Leadership & Organizational Development

• Develops leadership development programs for managers and supervisors.
• Establishes succession planning processes for key positions.
• Creates strategies to strengthen organizational culture and employee retention.
• Leads the annual employee engagement process and action planning efforts.

Employee Recruitment, Selection, and Onboarding

• Partners with department leaders to develop recruitment and retention strategies.
• Builds strong talent pipelines and oversees international staffing initiatives.
• Establishes and maintains effective hiring processes, including interviewer training.
• Monitors key recruitment metrics, analyzes workforce trends, and oversees employee onboarding and departmental training programs.

Employee Engagement & Performance Management

• Maintains a welcoming presence and an open-door policy in the HR department.
• Ensures the Club’s progressive discipline process is followed.
• Drives employee performance appraisal efforts and facilitates the annual employee engagement survey.
• Coaches managers on job-related discipline, concerns, and discharges.
• Drives employee engagement and appreciation efforts by creating and coordinating employee events and recognition programs.

Employee Benefits and Compensation

• Manages the Club’s group insurance, including enrollments and renewals.
• Oversees the processing of terminations, COBRA notifications, leave requests, and benefit changes.
• Completes an annual review of employee wages; reviews increases and changes to pay structures to ensure wages conform to budget requirements and competitive market shifts.
• Creatively communicates benefits information to the team regularly.

Payroll

• Oversees payroll administration, including processing employee changes, reviewing hours, and ensuring accurate PTO, holiday, and time-off tracking.
• Manages payroll-related adjustments such as missed punches, garnishments, bonus payments, and employee referral awards.

Initial Priorities

• Build trust and credibility throughout the organization.
• Evaluate existing policies, processes, systems, and employee programs.
• Develop a three-year People & Culture strategic plan.
• Build reporting metrics and dashboards that support data-driven workforce decisions.

Candidate Qualifications

• Progressive Human Resources leadership experience within hospitality, private clubs, luxury service, or other service-driven organizations.
• Comprehensive expertise across all HR functions, including employment law compliance, HR best practices, and organizational development.
• Demonstrated success building, transforming, and leading high-performing HR functions while influencing senior leaders and driving organizational change.
• Strong relationship-building, communication, and leadership skills, with the ability to maintain confidentiality, exercise sound judgment, and collaborate effectively across all levels of an organization.
• Business-minded and technologically proficient professional with strong financial acumen and comfort leveraging HR systems and digital platforms.

Education and Certification Qualifications

• Bachelor’s degree in HR or business-related field preferred.
• SPHR/SHRM-SCP preferred.