Director of Patient Financial Services

Key Responsibilities

• Serve as the operational leader over PFS functions for assigned Healthrise clients, ensuring day-to-day activities meet or exceed performance standards.
• Directly manage and mentor team leads, supervisors, and staff across multiple functional areas (hospital billing, professional billing, A/R follow-up, denials, customer service, etc.).
• Use data-driven insights to identify pain points and take a proactive, action-oriented approach to resolving them, whether that means coaching a team, implementing a new workflow, or stepping in personally to solve a persistent issue.
• Partner with analytics and client stakeholders to define KPIs and develop performance dashboards.
• Implement best practices across systems and teams, especially in Epic, Cerner, or Meditech environments.
• Lead with a “boots-on-the-ground” mindset, participate in root cause reviews, help draft appeal letters, coach teams on difficult accounts, and develop SOPs from real-time observations.
• Drive employee engagement and foster a strong, accountable team culture through transparent communication, clear expectations, and continuous feedback.

Requirements

• 5+ years of progressive experience in hospital or health system revenue cycle management, with at least 3 years in a leadership capacity over PFS operations.
• Demonstrated success leading and mentoring billing and follow-up teams in high-volume environments.
• Deep understanding of payer guidelines, claims processing, denials management, and revenue cycle KPIs.
• Familiarity with Epic.
• Exceptional problem-solving skills with a track record of executing process improvements and turning around underperforming teams or functions.
• Comfortable navigating ambiguity and fast-paced environments; able to think strategically while acting tactically.
• Excellent communication skills, both written and verbal.