Jobs · Customer Service · North Carolina

Director of Partnerships and Community Outreach, Alpha - $200,000/year USD

Crossover · Charlotte, NC · 5 days ago
Customer Service$200k/yrFull-time

About the role

This role fills the gap between families and trusted advisors, becoming the person they reach out to when uncertainty arises.

Responsibilities

  • Take full ownership of relationships with every family on campus.
  • Identify potential concerns proactively and address them with discretion and interpersonal skill.
  • Maintain consistent visibility in family spaces: morning arrival, afternoon departure, evening gatherings, and select weekend programming.
  • Create events, rituals, and engagement points that foster a sense of belonging for families.
  • Encourage parent advocacy naturally, delivering experiences of such consistent quality that referrals emerge as a byproduct.
  • Sustain the ongoing dialogue about Alpha's AI-enabled model with families managing screen time questions, skeptical relatives, and periodic uncertainty.
  • Recognize when a family alignment isn't optimal and manage that reality with poise, preserving community integrity.

Requirements

  • Current residence within commuting range of one of these campuses OR willingness to relocate within 60 days (preferred).
  • Minimum 5 years in relationship-focused roles serving high-net-worth or ultra-high-net-worth clientele.
  • Proven capacity to maintain relationships through complex situations with sophisticated families.
  • Authentic presence and communication approach that builds credibility rapidly with affluent, high-expectation families.
  • Direct familiarity with independent, private, or alternative education models.
  • Sincere conviction in AI-powered education and capacity to sustain that belief authentically across years of family partnerships.
  • Nice-to-have: established connections within the local affluent community, private or independent school background, track record navigating sensitive family dynamics, natural talent for designing experiences, prior startup or early-stage organizational experience.

Qualifications

  • Minimum bachelor's degree.
  • Legal authorization to work in the United States without sponsorship requirements.

Skills

  • Strong interpersonal and communication skills.
  • Ability to handle complex situations with sophistication and discretion.
  • Experience in building and maintaining relationships with high-net-worth clients.
  • Understanding of AI-driven education models.
  • Ability to design and execute engaging events and experiences.

Benefits

Not specified.

Pay

$100 USD/hour, which equates to $200,000 USD/year assuming 40 hours per week and 50 weeks per year.

Schedule

Non-standard hours: early mornings (7–9am), late afternoons (2–4pm), evening programming 2–3 times monthly, and periodic weekend activities.

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