Director of Outpatient Clinical Services

About the role

Milestone Centers Inc., a subsidiary of Partners For Quality Inc., is a nonprofit, community-based human services agency supporting individuals with behavioral health challenges and intellectual & developmental disabilities in communities throughout Western Pennsylvania. The organization has earned certification from the Sanctuary Institute for providing trauma-informed care. The Director of Outpatient Clinical Services position is full‑time (37.5 hours/week) located at the Wilkinsburg site, overseeing outpatient services at the Webb, Penn Center, and satellite locations.

Responsibilities

• Oversee all daily clinical operations, providing supervision and support to a team of therapists, counselors, and support staff in an outpatient behavioral health setting and Peer Support Program.
• Provide outpatient treatment to a limited caseload of clients.
• Ensure compliance with organizational policies, procedures, and ethical guidelines.
• Manage daily operations of the outpatient unit, including productivity, case assignment, staff selection, training and evaluation, medical record monitoring and coverage.
• Provide clinical supervision to multidisciplinary staff, including individual and group supervision sessions.
• Develop or implement policies and procedures for the operation of the clinic(s).
• Conduct performance evaluations and provide ongoing feedback and support to staff members.
• Assist in the development and implementation of treatment plans for clients, ensuring they are evidence‑based and culturally competent.
• Oversee the daily operation of Peer Support Services.
• Facilitate and document monthly team meetings and group supervisions.
• Conduct required supervisions with Peer Support Staff and Supervisor.
• Create an annual training plan for the Peer Support Program.
• Responsible for auditing record content and documentation of services to ensure compliance with state regulations for the Peer Support Program.
• Oversee documentation and record‑keeping practices of peer staff.
• Prepare reports on program performance and client engagement.
• Perform other duties as assigned by supervisor.

Qualifications

• Master’s degree in a human service field.
• Three (3) years of supervisory experience.
• One of the following Pennsylvania licenses strongly preferred: Licensed Clinical Social Worker (LCSW), Licensed Professional Counselor (LPC), Licensed Marriage and Family Therapist (LMFT).
• Act 33 and Act 34 clearances and FBI background check.
• Valid PA Driver’s license.

Benefits

• Health, Dental and Vision Insurances
• $1,200 cash payout option in lieu of Health Insurance coverage
• Healthcare Flexible Spending Account
• Dependent Care Flexible Spending Account
• 16 to 26 Paid Days Off per year
• Wellness Days (2 per year)
• Sick Time
• 8 Paid Holidays
• Short Term Disability
• Long Term Disability
• Life Insurance
• Optional 401(k) with Employer match
• Paid orientation and training
• Free parking (select locations)
• Employee Activities, Rewards and Recognition Programs
• Comprehensive Employee Assistance Program

Pay

Minimum Compensation: USD $80,000.00/Yr.; Maximum Compensation: USD $80,000.00/Yr.

Schedule

9:00 AM to 5:00 PM; Monday through Friday.