Director of Operations Support
for each section that has content. Use - for lists. Use
for prose. Remove boilerplate like EEO, etc. Also remove duplicated lines, navigation, cookie, legal, application instructions. The posting includes sections: Position Summary (maybe we treat as intro paragraph). Then Essential Duties and Responsibilities (with sub-sections: Operating Performance Management, District and Field Operations Support, Fleet and Maintenance Performance, Standard Work and Operational Readiness, Cross-Functional and Growth Support). Then Key Performance Outcomes (with subpoints). Then Education and Experience. Then Knowledge, Skills and Abilities. Then Role Scope and Working Relationships. Then Work Environment and Physical Requirements. Possibly also "Position Summary" as heading? The instruction: use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can map sections accordingly. The job title is not to be repeated as heading. So we can have headings like "Position Summary", "Responsibilities", "Key Performance Outcomes", "Education and Experience", "Knowledge, Skills and Abilities", "Role Scope and Working Relationships", "Work Environment and Physical Requirements". However they said prefer a few substantive sections over many thin ones. Could combine some. But we need to preserve all substantive info. We can keep headings for each major section.
We must not include Pay/Schedule/Benefits unless present? Not present. So omit those.
We need to format lists where appropriate. For duties and responsibilities, there are bullet-like paragraphs but not explicit bullet list. We can convert each paragraph under subheadings into - . Or we can keep as
. The instruction: Use
- for any list of duties/requirements/benefits. So we need to detect lists. The text includes sentences separated by periods, not explicit bullet list. But we can treat each duty as a list item. Probably better to wrap each duty in
- . However we need to preserve all info. Could create a
with each duty as - . But there are sub-sections; we could have nested lists? Simpler: For each major duty section, we can create a
with - items each sentence.
But that may be excessive. However instruction: "Use
- for any list of duties/requirements/benefits". The duties are indeed a list. So we should output a
with each duty as - . Similarly for Knowledge, Skills and Abilities (list). For Education and Experience maybe not a list but prose.
Key Performance Outcomes: they have Outcome Area and Illustrative Measures in a table-like format. Could treat as
with each outcome as - containing maybe Outcome Area: Illustrative Measures.
We'll need to strip boilerplate: Equal Employment Opportunity, etc. Also remove "This job description summarizes the primary duties..." etc.
Let's extract content.
Position Summary paragraph: "The Director of Operations Support provides operational analysis, coordination, and practical assistance to the Chief Operating Officer, District Operations Directors, and maintenance leaders across the Company’s solid waste collection and fleet maintenance operations. The role helps District Operations Directors translate Company priorities and performance targets into practical district-level actions while supporting consistency and visibility across locations. This position supports the Company’s operating cadence by organizing performance information, facilitating reviews, and providing hands-on assistance when requested by the Chief Operating Officer or a District Operations Director. District Operations Directors retain direct accountability for their respective district operations, employees, service delivery, and financial results. The Director of Operations Support provides enterprise visibility, specialized support, coordination, and escalation but does not replace district-level ownership."
That's the summary.
Essential Duties and Responsibilities: It has sub-sections.
We'll create a heading
Responsibilities
and then maybe subheadings? But instruction only mentions using for section headings; subheadings not specified. Could still use for each subsection? Might be okay but could be many thin sections. Better to keep one Responsibilities section and inside use - for each duty, possibly grouping by subheadings as within
- . But we need to preserve all info.
Simplify: We'll output
Responsibilities
then a with each duty as - . We'll include the subheadings as part of the
- text (maybe bold). That preserves info.
List of duties from text:
Operating Performance Management:
- Coordinate and support the Company’s daily, weekly, monthly, and quarterly operating reviews.
- Maintain operational scorecards and dashboards using established enterprise definitions, targets, and reporting standards.
- Monitor route efficiency, labor utilization, overtime, cost per unit, service completion, missed pickups, customer complaints, safety performance, fleet availability, preventive maintenance compliance, maintenance cost, and other key measures.
- Use operating data and field observations to help District Operations Directors identify performance gaps, consider immediate causes, and develop corrective-action plans.
- Track agreed actions, provide requested support, and elevate unresolved barriers to the Chief Operating Officer.
- The District Operations Director retains responsibility for district decisions, execution, and sustained resolution.
- Prepare concise performance summaries for the Chief Operating Officer, District Operations Directors, and senior leadership, highlighting emerging risks, open actions, and matters requiring attention.
District and Field Operations Support:
- Serve as a hands-on operating partner to District Operations Directors, helping translate Company performance expectations into clear district plans, measures, and follow-through.
- Participate in site visits and operating reviews with District Operations Directors and local leaders to gather information, identify support needs, and offer observations regarding safety, service, staffing, route execution, maintenance coordination, and Company standards.
- At the request of the Chief Operating Officer, provide focused performance-recovery assistance to a District Operations Director and the local leadership team.
- The District Operations Director determines and directs local actions and retains accountability for execution and results.
- Advise and support District Operations Directors on labor planning, route execution, equipment allocation, disposal-cycle management, and other operating decisions that affect service and cost.
- Serve as a resource to District Operations Directors and maintenance leaders by providing operating tools, information, and practical assistance.
- District and functional leaders retain responsibility for managing their employees and results.
Fleet and Maintenance Performance:
- Compile and organize Company-wide information on fleet availability, utilization, preventive maintenance compliance, road calls, downtime, shop throughput, maintenance spend, and asset condition for review by the Chief Operating Officer, District Operations Directors, and Fleet Maintenance leadership.
- Support maintenance and district operations leaders by identifying recurring reliability trends, facilitating communication between shops and route teams, and assisting with agreed actions intended to reduce equipment-related service disruption.
- Support fleet right-sizing, equipment deployment, replacement scheduling, and capital-planning recommendations in partnership with Maintenance, Finance, and Procurement.
- Highlight fleet-performance variances against Company targets and available industry benchmarks and assist District Operations Directors and Fleet Maintenance leaders with follow-up on agreed actions.
Standard Work and Operational Readiness:
- Support the Company-wide rollout of approved operating procedures, playbooks, management routines, and performance standards by providing District Operations Directors with implementation materials, coordination, and practical assistance.
- Document observed gaps in field execution and share them with the District Operations Director, appropriate process owner, and Director of Data Quality, Integrity & Process Excellence.
- Assist District Operations Directors with implementing and reinforcing approved changes when requested.
- Support district readiness for seasonal demands, service changes, major customer transitions, equipment constraints, and other significant operating events.
- Identify effective field practices and partner with the Director of Data Quality, Integrity & Process Excellence to evaluate and document them.
- Support Company-wide implementation planning for practices approved for broader adoption, with District Operations Directors accountable for implementation within their respective districts.
Cross-Functional and Growth Support:
- Support communication and coordination among District Operations Directors, Maintenance, Safety, Finance, Human Resources, Procurement, Information Technology, and Customer Service when cross-functional assistance is needed to address operating barriers.
- Assist the Chief Operating Officer, District Operations Directors, and functional leaders with operational due diligence and post-close integration activities, including information gathering, implementation planning, performance reporting, and cross-district coordination.
- District Operations Directors remain accountable for implementation and results within their assigned districts.
- Provide operating data and field insight for executive reviews, Board materials, annual planning, and capital-allocation decisions.
- Support the Director of Data Quality, Integrity & Process Excellence and other functional leaders on cross-functional initiatives by organizing information, facilitating communication, and assisting with implementation planning.
- District Operations Directors remain accountable for field execution and sustainment within their respective districts.
- Perform other duties and lead special operating assignments as directed by the Chief Operating Officer.
Key Performance Outcomes: We'll create heading
Key Performance Outcomes
then - each outcome.
Outcomes:
- Performance Visibility: Accurate and timely scorecards, performance summaries, and operating-review support.
- District Support: Timely responses, useful analysis and tools, and completion of agreed support actions.
- Action Follow-Through: Accurate tracking, timely status updates, and appropriate escalation.
- Fleet Information: Reliable reporting, identification of trends, and coordination with district and maintenance leaders.
- Implementation Support: Effective rollout materials, responsive implementation assistance, and communication of field feedback and support needs.
Education and Experience: heading
Education and Experience
then with the paragraph.
Paragraph: "Bachelor’s degree in business, operations management, logistics, supply chain, or a related field; equivalent relevant experience may be considered. Seven or more years of progressively responsible experience in solid waste, transportation, logistics, fleet-intensive field operations, or a comparable service environment. Demonstrated experience supporting or leading operations across multiple locations, districts, or business units. Demonstrated experience using operating data to improve route performance, service reliability, labor productivity, fleet availability, and cost. Experience working closely with senior operations leadership and influencing leaders outside a direct reporting relationship. Experience supporting acquisitions, operational integrations, or major operating transitions preferred."
Knowledge, Skills and Abilities: heading
Knowledge, Skills and Abilities
then - each item.
Items:
- Deep practical knowledge of solid waste collection operations, route execution, fleet maintenance coordination, and multi-site field leadership.
- Strong analytical and financial acumen, including the ability to interpret operating dashboards, identify performance drivers, and translate findings into action.
- Ability to build productive relationships, provide practical guidance, and support accountability across district, operations, and maintenance teams without relying on formal authority.
- Strong judgment and problem-solving skills, with the ability to distinguish systemic issues from isolated execution gaps.
- Excellent written, verbal, facilitation, and executive-presentation skills.
- Strong project and priority-management skills in a fast-paced, decentralized operating environment.
- Proficiency with Excel, business-intelligence tools, route-management systems, fleet-maintenance systems, telematics, and related operating technology.
Role Scope and Working Relationships: heading
Role Scope and Working Relationships
then with paragraph.
Paragraph: "This role operates primarily through collaboration and influence and does not replace the authority of District Operations Directors or functional leaders. The Director facilitates performance reviews, provides analysis and practical operating support, coordinates communication, and elevates unresolved barriers to the Chief Operating Officer. District Operations Directors retain direct accountability for their employees, district decisions, field execution, and operating results."
Work Environment and Physical Requirements: heading
Work Environment and Physical Requirements
then with paragraph.
Paragraph: "Frequent travel to hauling locations, maintenance shops, transfer stations, recycling facilities, and other operating sites; travel may be up to 50% based on business needs. Ability to work in office, vehicle, shop, yard, transfer-station, and processing-facility environments and to comply with all required personal protective equipment and safety rules. Ability to walk operating sites, use stairs, and remain seated or standing for extended periods. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Occasional early-morning, evening, or weekend work may be required to observe operations
for prose. Remove boilerplate like EEO, etc. Also remove duplicated lines, navigation, cookie, legal, application instructions. The posting includes sections: Position Summary (maybe we treat as intro paragraph). Then Essential Duties and Responsibilities (with sub-sections: Operating Performance Management, District and Field Operations Support, Fleet and Maintenance Performance, Standard Work and Operational Readiness, Cross-Functional and Growth Support). Then Key Performance Outcomes (with subpoints). Then Education and Experience. Then Knowledge, Skills and Abilities. Then Role Scope and Working Relationships. Then Work Environment and Physical Requirements. Possibly also "Position Summary" as heading? The instruction: use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can map sections accordingly. The job title is not to be repeated as heading. So we can have headings like "Position Summary", "Responsibilities", "Key Performance Outcomes", "Education and Experience", "Knowledge, Skills and Abilities", "Role Scope and Working Relationships", "Work Environment and Physical Requirements". However they said prefer a few substantive sections over many thin ones. Could combine some. But we need to preserve all substantive info. We can keep headings for each major section.
We must not include Pay/Schedule/Benefits unless present? Not present. So omit those.
We need to format lists where appropriate. For duties and responsibilities, there are bullet-like paragraphs but not explicit bullet list. We can convert each paragraph under subheadings into - . Or we can keep as
. The instruction: Use
- for any list of duties/requirements/benefits. So we need to detect lists. The text includes sentences separated by periods, not explicit bullet list. But we can treat each duty as a list item. Probably better to wrap each duty in
- . However we need to preserve all info. Could create a
with each duty as - . But there are sub-sections; we could have nested lists? Simpler: For each major duty section, we can create a
with - items each sentence.
But that may be excessive. However instruction: "Use
- for any list of duties/requirements/benefits". The duties are indeed a list. So we should output a
with each duty as - . Similarly for Knowledge, Skills and Abilities (list). For Education and Experience maybe not a list but prose.
Key Performance Outcomes: they have Outcome Area and Illustrative Measures in a table-like format. Could treat as
with each outcome as - containing maybe Outcome Area: Illustrative Measures.
We'll need to strip boilerplate: Equal Employment Opportunity, etc. Also remove "This job description summarizes the primary duties..." etc.
Let's extract content.
Position Summary paragraph: "The Director of Operations Support provides operational analysis, coordination, and practical assistance to the Chief Operating Officer, District Operations Directors, and maintenance leaders across the Company’s solid waste collection and fleet maintenance operations. The role helps District Operations Directors translate Company priorities and performance targets into practical district-level actions while supporting consistency and visibility across locations. This position supports the Company’s operating cadence by organizing performance information, facilitating reviews, and providing hands-on assistance when requested by the Chief Operating Officer or a District Operations Director. District Operations Directors retain direct accountability for their respective district operations, employees, service delivery, and financial results. The Director of Operations Support provides enterprise visibility, specialized support, coordination, and escalation but does not replace district-level ownership."
That's the summary.
Essential Duties and Responsibilities: It has sub-sections.
We'll create a heading
Responsibilities
and then maybe subheadings? But instruction only mentions using for section headings; subheadings not specified. Could still use for each subsection? Might be okay but could be many thin sections. Better to keep one Responsibilities section and inside use - for each duty, possibly grouping by subheadings as within
- . But we need to preserve all info.
Simplify: We'll output
Responsibilities
then a with each duty as - . We'll include the subheadings as part of the
- text (maybe bold). That preserves info.
List of duties from text:
Operating Performance Management:
- Coordinate and support the Company’s daily, weekly, monthly, and quarterly operating reviews.
- Maintain operational scorecards and dashboards using established enterprise definitions, targets, and reporting standards.
- Monitor route efficiency, labor utilization, overtime, cost per unit, service completion, missed pickups, customer complaints, safety performance, fleet availability, preventive maintenance compliance, maintenance cost, and other key measures.
- Use operating data and field observations to help District Operations Directors identify performance gaps, consider immediate causes, and develop corrective-action plans.
- Track agreed actions, provide requested support, and elevate unresolved barriers to the Chief Operating Officer.
- The District Operations Director retains responsibility for district decisions, execution, and sustained resolution.
- Prepare concise performance summaries for the Chief Operating Officer, District Operations Directors, and senior leadership, highlighting emerging risks, open actions, and matters requiring attention.
District and Field Operations Support:
- Serve as a hands-on operating partner to District Operations Directors, helping translate Company performance expectations into clear district plans, measures, and follow-through.
- Participate in site visits and operating reviews with District Operations Directors and local leaders to gather information, identify support needs, and offer observations regarding safety, service, staffing, route execution, maintenance coordination, and Company standards.
- At the request of the Chief Operating Officer, provide focused performance-recovery assistance to a District Operations Director and the local leadership team.
- The District Operations Director determines and directs local actions and retains accountability for execution and results.
- Advise and support District Operations Directors on labor planning, route execution, equipment allocation, disposal-cycle management, and other operating decisions that affect service and cost.
- Serve as a resource to District Operations Directors and maintenance leaders by providing operating tools, information, and practical assistance.
- District and functional leaders retain responsibility for managing their employees and results.
Fleet and Maintenance Performance:
- Compile and organize Company-wide information on fleet availability, utilization, preventive maintenance compliance, road calls, downtime, shop throughput, maintenance spend, and asset condition for review by the Chief Operating Officer, District Operations Directors, and Fleet Maintenance leadership.
- Support maintenance and district operations leaders by identifying recurring reliability trends, facilitating communication between shops and route teams, and assisting with agreed actions intended to reduce equipment-related service disruption.
- Support fleet right-sizing, equipment deployment, replacement scheduling, and capital-planning recommendations in partnership with Maintenance, Finance, and Procurement.
- Highlight fleet-performance variances against Company targets and available industry benchmarks and assist District Operations Directors and Fleet Maintenance leaders with follow-up on agreed actions.
Standard Work and Operational Readiness:
- Support the Company-wide rollout of approved operating procedures, playbooks, management routines, and performance standards by providing District Operations Directors with implementation materials, coordination, and practical assistance.
- Document observed gaps in field execution and share them with the District Operations Director, appropriate process owner, and Director of Data Quality, Integrity & Process Excellence.
- Assist District Operations Directors with implementing and reinforcing approved changes when requested.
- Support district readiness for seasonal demands, service changes, major customer transitions, equipment constraints, and other significant operating events.
- Identify effective field practices and partner with the Director of Data Quality, Integrity & Process Excellence to evaluate and document them.
- Support Company-wide implementation planning for practices approved for broader adoption, with District Operations Directors accountable for implementation within their respective districts.
Cross-Functional and Growth Support:
- Support communication and coordination among District Operations Directors, Maintenance, Safety, Finance, Human Resources, Procurement, Information Technology, and Customer Service when cross-functional assistance is needed to address operating barriers.
- Assist the Chief Operating Officer, District Operations Directors, and functional leaders with operational due diligence and post-close integration activities, including information gathering, implementation planning, performance reporting, and cross-district coordination.
- District Operations Directors remain accountable for implementation and results within their assigned districts.
- Provide operating data and field insight for executive reviews, Board materials, annual planning, and capital-allocation decisions.
- Support the Director of Data Quality, Integrity & Process Excellence and other functional leaders on cross-functional initiatives by organizing information, facilitating communication, and assisting with implementation planning.
- District Operations Directors remain accountable for field execution and sustainment within their respective districts.
- Perform other duties and lead special operating assignments as directed by the Chief Operating Officer.
Key Performance Outcomes: We'll create heading
Key Performance Outcomes
then - each outcome.
Outcomes:
- Performance Visibility: Accurate and timely scorecards, performance summaries, and operating-review support.
- District Support: Timely responses, useful analysis and tools, and completion of agreed support actions.
- Action Follow-Through: Accurate tracking, timely status updates, and appropriate escalation.
- Fleet Information: Reliable reporting, identification of trends, and coordination with district and maintenance leaders.
- Implementation Support: Effective rollout materials, responsive implementation assistance, and communication of field feedback and support needs.
Education and Experience: heading
Education and Experience
then with the paragraph.
Paragraph: "Bachelor’s degree in business, operations management, logistics, supply chain, or a related field; equivalent relevant experience may be considered. Seven or more years of progressively responsible experience in solid waste, transportation, logistics, fleet-intensive field operations, or a comparable service environment. Demonstrated experience supporting or leading operations across multiple locations, districts, or business units. Demonstrated experience using operating data to improve route performance, service reliability, labor productivity, fleet availability, and cost. Experience working closely with senior operations leadership and influencing leaders outside a direct reporting relationship. Experience supporting acquisitions, operational integrations, or major operating transitions preferred."
Knowledge, Skills and Abilities: heading
Knowledge, Skills and Abilities
then - each item.
Items:
- Deep practical knowledge of solid waste collection operations, route execution, fleet maintenance coordination, and multi-site field leadership.
- Strong analytical and financial acumen, including the ability to interpret operating dashboards, identify performance drivers, and translate findings into action.
- Ability to build productive relationships, provide practical guidance, and support accountability across district, operations, and maintenance teams without relying on formal authority.
- Strong judgment and problem-solving skills, with the ability to distinguish systemic issues from isolated execution gaps.
- Excellent written, verbal, facilitation, and executive-presentation skills.
- Strong project and priority-management skills in a fast-paced, decentralized operating environment.
- Proficiency with Excel, business-intelligence tools, route-management systems, fleet-maintenance systems, telematics, and related operating technology.
Role Scope and Working Relationships: heading
Role Scope and Working Relationships
then with paragraph.
Paragraph: "This role operates primarily through collaboration and influence and does not replace the authority of District Operations Directors or functional leaders. The Director facilitates performance reviews, provides analysis and practical operating support, coordinates communication, and elevates unresolved barriers to the Chief Operating Officer. District Operations Directors retain direct accountability for their employees, district decisions, field execution, and operating results."
Work Environment and Physical Requirements: heading
Work Environment and Physical Requirements
then with paragraph.
Paragraph: "Frequent travel to hauling locations, maintenance shops, transfer stations, recycling facilities, and other operating sites; travel may be up to 50% based on business needs. Ability to work in office, vehicle, shop, yard, transfer-station, and processing-facility environments and to comply with all required personal protective equipment and safety rules. Ability to walk operating sites, use stairs, and remain seated or standing for extended periods. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Occasional early-morning, evening, or weekend work may be required to observe operations
. The instruction: Use
- for any list of duties/requirements/benefits. So we need to detect lists. The text includes sentences separated by periods, not explicit bullet list. But we can treat each duty as a list item. Probably better to wrap each duty in
- . However we need to preserve all info. Could create a
- with each duty as
- . But there are sub-sections; we could have nested lists? Simpler: For each major duty section, we can create a
- with
- items each sentence.
But that may be excessive. However instruction: "Use
- for any list of duties/requirements/benefits". The duties are indeed a list. So we should output a
- with each duty as
- . Similarly for Knowledge, Skills and Abilities (list). For Education and Experience maybe not a list but prose.
Key Performance Outcomes: they have Outcome Area and Illustrative Measures in a table-like format. Could treat as
- with each outcome as
- containing maybe Outcome Area: Illustrative Measures.
We'll need to strip boilerplate: Equal Employment Opportunity, etc. Also remove "This job description summarizes the primary duties..." etc.
Let's extract content.
Position Summary paragraph: "The Director of Operations Support provides operational analysis, coordination, and practical assistance to the Chief Operating Officer, District Operations Directors, and maintenance leaders across the Company’s solid waste collection and fleet maintenance operations. The role helps District Operations Directors translate Company priorities and performance targets into practical district-level actions while supporting consistency and visibility across locations. This position supports the Company’s operating cadence by organizing performance information, facilitating reviews, and providing hands-on assistance when requested by the Chief Operating Officer or a District Operations Director. District Operations Directors retain direct accountability for their respective district operations, employees, service delivery, and financial results. The Director of Operations Support provides enterprise visibility, specialized support, coordination, and escalation but does not replace district-level ownership."
That's the summary.
Essential Duties and Responsibilities: It has sub-sections.
We'll create a heading
Responsibilities
and then maybe subheadings? But instruction only mentions usingfor section headings; subheadings not specified. Could still use
for each subsection? Might be okay but could be many thin sections. Better to keep one Responsibilities section and inside use
- for each duty, possibly grouping by subheadings as within
- . But we need to preserve all info. Simplify: We'll output
Responsibilities
then a- with each duty as
- . We'll include the subheadings as part of the
- text (maybe bold). That preserves info.
List of duties from text:
Operating Performance Management:
- Coordinate and support the Company’s daily, weekly, monthly, and quarterly operating reviews.
- Maintain operational scorecards and dashboards using established enterprise definitions, targets, and reporting standards.
- Monitor route efficiency, labor utilization, overtime, cost per unit, service completion, missed pickups, customer complaints, safety performance, fleet availability, preventive maintenance compliance, maintenance cost, and other key measures.
- Use operating data and field observations to help District Operations Directors identify performance gaps, consider immediate causes, and develop corrective-action plans.
- Track agreed actions, provide requested support, and elevate unresolved barriers to the Chief Operating Officer.
- The District Operations Director retains responsibility for district decisions, execution, and sustained resolution.
- Prepare concise performance summaries for the Chief Operating Officer, District Operations Directors, and senior leadership, highlighting emerging risks, open actions, and matters requiring attention.
District and Field Operations Support:
- Serve as a hands-on operating partner to District Operations Directors, helping translate Company performance expectations into clear district plans, measures, and follow-through.
- Participate in site visits and operating reviews with District Operations Directors and local leaders to gather information, identify support needs, and offer observations regarding safety, service, staffing, route execution, maintenance coordination, and Company standards.
- At the request of the Chief Operating Officer, provide focused performance-recovery assistance to a District Operations Director and the local leadership team.
- The District Operations Director determines and directs local actions and retains accountability for execution and results.
- Advise and support District Operations Directors on labor planning, route execution, equipment allocation, disposal-cycle management, and other operating decisions that affect service and cost.
- Serve as a resource to District Operations Directors and maintenance leaders by providing operating tools, information, and practical assistance.
- District and functional leaders retain responsibility for managing their employees and results.
Fleet and Maintenance Performance:
- Compile and organize Company-wide information on fleet availability, utilization, preventive maintenance compliance, road calls, downtime, shop throughput, maintenance spend, and asset condition for review by the Chief Operating Officer, District Operations Directors, and Fleet Maintenance leadership.
- Support maintenance and district operations leaders by identifying recurring reliability trends, facilitating communication between shops and route teams, and assisting with agreed actions intended to reduce equipment-related service disruption.
- Support fleet right-sizing, equipment deployment, replacement scheduling, and capital-planning recommendations in partnership with Maintenance, Finance, and Procurement.
- Highlight fleet-performance variances against Company targets and available industry benchmarks and assist District Operations Directors and Fleet Maintenance leaders with follow-up on agreed actions.
Standard Work and Operational Readiness:
- Support the Company-wide rollout of approved operating procedures, playbooks, management routines, and performance standards by providing District Operations Directors with implementation materials, coordination, and practical assistance.
- Document observed gaps in field execution and share them with the District Operations Director, appropriate process owner, and Director of Data Quality, Integrity & Process Excellence.
- Assist District Operations Directors with implementing and reinforcing approved changes when requested.
- Support district readiness for seasonal demands, service changes, major customer transitions, equipment constraints, and other significant operating events.
- Identify effective field practices and partner with the Director of Data Quality, Integrity & Process Excellence to evaluate and document them.
- Support Company-wide implementation planning for practices approved for broader adoption, with District Operations Directors accountable for implementation within their respective districts.
Cross-Functional and Growth Support:
- Support communication and coordination among District Operations Directors, Maintenance, Safety, Finance, Human Resources, Procurement, Information Technology, and Customer Service when cross-functional assistance is needed to address operating barriers.
- Assist the Chief Operating Officer, District Operations Directors, and functional leaders with operational due diligence and post-close integration activities, including information gathering, implementation planning, performance reporting, and cross-district coordination.
- District Operations Directors remain accountable for implementation and results within their assigned districts.
- Provide operating data and field insight for executive reviews, Board materials, annual planning, and capital-allocation decisions.
- Support the Director of Data Quality, Integrity & Process Excellence and other functional leaders on cross-functional initiatives by organizing information, facilitating communication, and assisting with implementation planning.
- District Operations Directors remain accountable for field execution and sustainment within their respective districts.
- Perform other duties and lead special operating assignments as directed by the Chief Operating Officer.
Key Performance Outcomes: We'll create heading
Key Performance Outcomes
then- each outcome.
Outcomes:
- Performance Visibility: Accurate and timely scorecards, performance summaries, and operating-review support.
- District Support: Timely responses, useful analysis and tools, and completion of agreed support actions.
- Action Follow-Through: Accurate tracking, timely status updates, and appropriate escalation.
- Fleet Information: Reliable reporting, identification of trends, and coordination with district and maintenance leaders.
- Implementation Support: Effective rollout materials, responsive implementation assistance, and communication of field feedback and support needs.
Education and Experience: heading
Education and Experience
thenwith the paragraph. Paragraph: "Bachelor’s degree in business, operations management, logistics, supply chain, or a related field; equivalent relevant experience may be considered. Seven or more years of progressively responsible experience in solid waste, transportation, logistics, fleet-intensive field operations, or a comparable service environment. Demonstrated experience supporting or leading operations across multiple locations, districts, or business units. Demonstrated experience using operating data to improve route performance, service reliability, labor productivity, fleet availability, and cost. Experience working closely with senior operations leadership and influencing leaders outside a direct reporting relationship. Experience supporting acquisitions, operational integrations, or major operating transitions preferred." Knowledge, Skills and Abilities: heading
Knowledge, Skills and Abilities
then- each item.
Items:
- Deep practical knowledge of solid waste collection operations, route execution, fleet maintenance coordination, and multi-site field leadership.
- Strong analytical and financial acumen, including the ability to interpret operating dashboards, identify performance drivers, and translate findings into action.
- Ability to build productive relationships, provide practical guidance, and support accountability across district, operations, and maintenance teams without relying on formal authority.
- Strong judgment and problem-solving skills, with the ability to distinguish systemic issues from isolated execution gaps.
- Excellent written, verbal, facilitation, and executive-presentation skills.
- Strong project and priority-management skills in a fast-paced, decentralized operating environment.
- Proficiency with Excel, business-intelligence tools, route-management systems, fleet-maintenance systems, telematics, and related operating technology.
Role Scope and Working Relationships: heading
Role Scope and Working Relationships
thenwith paragraph. Paragraph: "This role operates primarily through collaboration and influence and does not replace the authority of District Operations Directors or functional leaders. The Director facilitates performance reviews, provides analysis and practical operating support, coordinates communication, and elevates unresolved barriers to the Chief Operating Officer. District Operations Directors retain direct accountability for their employees, district decisions, field execution, and operating results." Work Environment and Physical Requirements: heading
Work Environment and Physical Requirements
thenwith paragraph. Paragraph: "Frequent travel to hauling locations, maintenance shops, transfer stations, recycling facilities, and other operating sites; travel may be up to 50% based on business needs. Ability to work in office, vehicle, shop, yard, transfer-station, and processing-facility environments and to comply with all required personal protective equipment and safety rules. Ability to walk operating sites, use stairs, and remain seated or standing for extended periods. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Occasional early-morning, evening, or weekend work may be required to observe operations
- each item.
Items:
- Deep practical knowledge of solid waste collection operations, route execution, fleet maintenance coordination, and multi-site field leadership.
- Strong analytical and financial acumen, including the ability to interpret operating dashboards, identify performance drivers, and translate findings into action.
- Ability to build productive relationships, provide practical guidance, and support accountability across district, operations, and maintenance teams without relying on formal authority.
- Strong judgment and problem-solving skills, with the ability to distinguish systemic issues from isolated execution gaps.
- Excellent written, verbal, facilitation, and executive-presentation skills.
- Strong project and priority-management skills in a fast-paced, decentralized operating environment.
- Proficiency with Excel, business-intelligence tools, route-management systems, fleet-maintenance systems, telematics, and related operating technology.
Role Scope and Working Relationships: heading
- each outcome.
Outcomes:
- Performance Visibility: Accurate and timely scorecards, performance summaries, and operating-review support.
- District Support: Timely responses, useful analysis and tools, and completion of agreed support actions.
- Action Follow-Through: Accurate tracking, timely status updates, and appropriate escalation.
- Fleet Information: Reliable reporting, identification of trends, and coordination with district and maintenance leaders.
- Implementation Support: Effective rollout materials, responsive implementation assistance, and communication of field feedback and support needs.
Education and Experience: heading
- . But we need to preserve all info. Simplify: We'll output
- for each duty, possibly grouping by subheadings as within
- containing maybe Outcome Area: Illustrative Measures.
We'll need to strip boilerplate: Equal Employment Opportunity, etc. Also remove "This job description summarizes the primary duties..." etc.
Let's extract content.
Position Summary paragraph: "The Director of Operations Support provides operational analysis, coordination, and practical assistance to the Chief Operating Officer, District Operations Directors, and maintenance leaders across the Company’s solid waste collection and fleet maintenance operations. The role helps District Operations Directors translate Company priorities and performance targets into practical district-level actions while supporting consistency and visibility across locations. This position supports the Company’s operating cadence by organizing performance information, facilitating reviews, and providing hands-on assistance when requested by the Chief Operating Officer or a District Operations Director. District Operations Directors retain direct accountability for their respective district operations, employees, service delivery, and financial results. The Director of Operations Support provides enterprise visibility, specialized support, coordination, and escalation but does not replace district-level ownership."
That's the summary.
Essential Duties and Responsibilities: It has sub-sections.
We'll create a heading
- . Similarly for Knowledge, Skills and Abilities (list). For Education and Experience maybe not a list but prose.
Key Performance Outcomes: they have Outcome Area and Illustrative Measures in a table-like format. Could treat as
- for any list of duties/requirements/benefits". The duties are indeed a list. So we should output a
- items each sentence.
But that may be excessive. However instruction: "Use
- . But there are sub-sections; we could have nested lists? Simpler: For each major duty section, we can create a