Director of Operations Support

Company Description AIR Communities is one of the country's largest owners and operators of multifamily housing, managing high-quality communities across the country! At AIR, we value integrity, respect, collaboration, customer focus, and performance. These values are brought to life by our teammates, who are ultimately responsible for our success. When you join our team, you'll work alongside the most dedicated professionals in the industry and open the door to unlimited career opportunities. We seek motivated professionals who excel in customer service, and thrive in a fast-paced, collaborative environment. If you're inclined towards more challenging tasks and aspire to exceed expectations, our environment may align better with your ambitions, join us! Where You Will Work AIR values relationships and the benefits from working side by side with teammates, therefore this position will be in-office 5 days a week to support the team. Job Description The Director of Operations Support is responsible for leading a core function within operations support, driving execution, operational excellence, and continuous improvement across a large, multi-family portfolio. This role is accountable for building and leading high-performing teams, making operational decisions that support strategic goals, and ensuring the successful implementation of key initiatives. The Director partners closely with senior leadership and cross-functional teams to align priorities, drive collaboration, and deliver measurable business outcomes. This role plays a critical part in identifying and advancing opportunities that enhance organizational performance, efficiency, and scalability. Team Leadership & Development Build, lead, and develop high-performing teams through Managers and LeadsEstablish clear expectations, accountability, and performance standardsFoster a culture of collaboration, ownership, and continuous improvementCoach and develop leaders to strengthen team capability and executionSupport organizational planning, succession development, and team growth Operational Decision-Making & Execution Make operational decisions that impact team performance, program execution, and cross-functional outcomesTranslate strategic goals into clear priorities, plans, and deliverablesEnsure initiatives are implemented effectively and deliver intended resultsBalance competing priorities and adjust plans to meet evolving business needsDrive accountability for execution and outcomes across teams Program & Initiative Leadership Oversee implementation of key operational initiatives and programs across the portfolioEnsure initiatives are delivered on time, with high quality, and aligned to business objectivesLead mid- to large-scale projects, ensuring successful execution and adoptionMaintain visibility into progress, risks, and dependencies across workstreams Cross-Functional Leadership & Collaboration Lead cross-functional efforts to drive alignment and execution of key initiativesCollaborate closely with senior leadership to align priorities and achieve strategic goalsFoster a culture of collaboration and teamwork across functionsInfluence decision-making and ensure coordination across stakeholdersServe as a key escalation point for complex, cross-functional challenges Operational Excellence & Strategic Improvement Ensure consistent, efficient execution of operational processes, tools, and workflowsIdentify and seize opportunities to enhance organizational performance, efficiency, and scalabilityDrive initiatives that improve workflows, systems, and operating modelsEstablish and reinforce best practices across teams and functionsLead change management efforts tied to new processes, tools, and programs Resource & Priority Alignment Align team resources, workloads, and priorities to support business objectivesPartner with senior leadership on budget planning and resource allocationEnsure effective utilization of resources across teams and initiativesAdjust resource allocation to meet shifting priorities and operational demands Performance Management & Business Insights Oversee performance metrics, reporting, and outcomes across teams and programsUse data and insights to inform decisions, identify opportunities, and improve resultsMonitor trends, risks, and performance gaps, taking proactive action as neededProvide regular updates, insights, and recommendations to senior leadership Qualifications 8–10+ years of experience in operations, real estate, consulting, or a related fieldProven experience leading Managers and overseeing multiple teams or functionsDemonstrated ability to make sound operational decisions aligned with strategic objectivesExperience managing resources, budgets, and cross-functional prioritiesStrong leadership, communication, and stakeholder management skillsProven track record of building high-performing teams and driving operational improvementsStrong analytical and problem-solving capabilitiesBachelor’s degree required Additional Information AIR offers attractive total compensation packages designed to recognize and reward performance at the individual, team and company levels. We start with a competitive base salary and add bonus opportunities and benefit choices topped off with: Expected base salary of $165,000- $175,000. You will be provided a pay rate that is in line with your skills and experience as they relate to the requirements of the job.Base salary plus annual bonus.25% Rent Discount availableMedical, dental, vision, and life insurance options available. HSA with company sponsored contributions, FSA (traditional and dependent care FSA).Short and long-term disability paid by the company.401(K) plus company contributions.Paid Vacation, 11 Paid Holidays, and Paid Sick Time.Tuition Assistance Program.Commuter Benefits and Pet-Insurance.Up to 100% Reimbursement on Professional Certification/Licensing for Job Related Curriculums.Paid parental leave of up to 16 weeks, following the birth or adoption of a child.Consumer discounts from various products and services including travel planning, wireless phones, health and fitness, home appliances, and more.15 hours of paid time annually to give-back to your community.Opportunities for professional development and career growth including realistic job previews, in person and virtual leadership training, and performance improvement courses. What You Need To Know Application Deadline: The initial deadline for applications is 10/16/2026. Applications submitted after this date may still be considered on a rolling basis until the position/program is filled. We encourage all interested candidates to apply as early as possible. If a final decision has not been made by the initial deadline, subsequent applications will be reviewed as they are received. Candidates extended an offer will be required to undergo pre-employment screening that includes checking references, a four-panel drug screening that excludes marijuana testing, employment verification & criminal background check. AIR values diversity and provides equal employment opportunities to all employees and applicants for employment. AIR prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.