Director of Operations Support

We need to output HTML fragment with sections: headings

for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Use

• for any list of duties/requirements/benefits, and

  for prose. Do NOT repeat job title as heading. Do NOT put Job ID/requisition numbers as headings. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. Preserve all substantive info. Include a section only when posting has real, specific content for it—never emit heading followed by filler/placeholder text. Prefer few substantive sections over many thin ones. We need to parse the job posting content. The posting includes: - Position Summary (intro paragraph) - Essential Duties and Responsibilities (with sub-sections: Operating Performance Management, District and Field Operations Support, Fleet and Maintenance Performance, Standard Work and Operational Readiness, Cross-Functional and Growth Support) - Key Performance Outcomes (with Outcome Area and Illustrative Measures) - Education and Experience - Knowledge, Skills and Abilities - Role Scope and Working Relationships - Work Environment and Physical Requirements - Equal Employment Opportunity (boilerplate to remove) - This job description summarizes... (maybe boilerplate) - Also there is "The Company is an equal opportunity employer." etc. We need to decide which sections to include. The instructions: Use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can map content to these headings. We have no explicit Benefits, Pay, Schedule info. The posting does not mention pay, benefits, schedule specifics (except travel up to 50%, occasional early-morning/evening/weekend work). That could be considered schedule? It mentions occasional early-morning, evening, or weekend work may be required. That's schedule info. Also travel up to 50% based on business needs. That could be schedule or work environment. There's no explicit benefits or pay. So we should not create Benefits or Pay sections unless posting actually states them. It does not state benefits or pay. So we omit those. We need sections: About the role (maybe position summary), Responsibilities (essential duties), Requirements (education and experience), Skills (knowledge, skills and abilities), maybe Schedule (if we have schedule info). Also maybe Work Environment could be part of Schedule? But schedule heading is for schedule info. We have occasional early-morning, evening, or weekend work may be required; travel up to 50% based on business needs. That's schedule/work expectations. Could put under Schedule. We also have Work Environment and Physical Requirements: could be part of Schedule? Or maybe we could create a separate section like "Work Environment" but not in allowed headings list. The allowed headings list includes About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. It says "e.g." meaning these are examples, but we should use those headings for sections. Probably we should stick to those headings. So we can map: - About the role: Position Summary paragraph. - Responsibilities: Essential Duties and Responsibilities (maybe combine sub-bullets). - Requirements: Education and Experience. - Skills: Knowledge, Skills and Abilities. - Schedule: Work Environment and Physical Requirements (including travel, occasional early/evening/weekend work, driver's license). Also maybe mention "Valid driver’s license and acceptable driving record required." That's schedule/requirements? Could be under Requirements? But it's more about physical requirement. We'll put under Schedule. We must not repeat job title as heading. Not include Job ID etc. We must use

  • for any list of duties/requirements/benefits. So for responsibilities we need to turn the duties into list items. For requirements (education and experience) also list. For skills also list. For schedule maybe list. We must preserve all substantive information; do not invent or summarize away detail. So we need to keep details like specific duties: coordinate and support operating reviews, maintain scorecards, monitor route efficiency, etc. We need to capture them as list items. We need to avoid duplication. The posting has repeated sentences like "District Operations Directors retain direct accountability..." appears multiple times. We should keep only one instance? The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." But also "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." So we should remove duplicated lines. So we need to deduplicate repeated sentences. We need to identify duplicated lines: The phrase "District Operations Directors retain direct accountability for their respective district operations, employees, service delivery, and financial results." appears in Position Summary and also later in Essential Duties and Responsibilities under Operating Performance Management? Actually appears in Position Summary and also later under "Operating Performance Management" maybe? Let's scan. Position Summary: "...The Director of Operations Support provides operational analysis, coordination, and practical assistance to the Chief Operating Officer, District Operations Directors, and maintenance leaders across the Company’s solid waste collection and fleet maintenance operations. The role helps District Operations Directors translate Company priorities and performance targets into practical district-level actions while supporting consistency and visibility across locations. This position supports the Company’s operating cadence by organizing performance information, facilitating reviews, and providing hands-on assistance when requested by the Chief Operating Officer or a District Operations Director. District Operations Directors retain direct accountability for their respective district operations, employees, service delivery, and financial results. The Director of Operations Support provides enterprise visibility, specialized support, coordination, and escalation but does not replace district-level ownership." Later under Operating Performance Management: "The District Operations Director retains responsibility for district decisions, execution, and sustained resolution." Slightly different. Later under District and Field Operations Support: "The District Operations Director determines and directs local actions and retains accountability for execution and results." Later under Fleet and Maintenance Performance: maybe similar. Later under Standard Work and Operational Readiness: "District Operations Directors remain accountable for implementation within their respective districts." Later under Cross-Functional and Growth Support: "District Operations Directors remain accountable for implementation and results within their assigned districts." Later under Role Scope and Working Relationships: "District Operations Directors retain direct accountability for their employees, district decisions, field execution, and operating results." So there are many similar statements. We need to deduplicate: keep only one instance? The instruction says remove duplicated lines. So we should keep only one occurrence of that idea. But we need to preserve substantive information; the idea is that District Operations Directors retain accountability. It's a key point. We can keep one sentence summarizing that. Similarly other duplicated lines: "District Operations Directors remain accountable for field execution and sustainment within their respective districts." appears multiple times. We'll need to produce a concise but complete set of duties without repeating same sentences. We need to be careful not to lose any unique info. Let's extract unique substantive content. I'll read through and note each bullet. Position Summary (unique): - Provides operational analysis, coordination, and practical assistance to COO, District Operations Directors, and maintenance leaders across solid waste collection and fleet maintenance. - Helps District Operations Directors translate Company priorities and performance targets into practical district-level actions while supporting consistency and visibility across locations. - Supports Company’s operating cadence by organizing performance information, facilitating reviews, and providing hands-on assistance when requested by COO or a District Operations Director. - District Operations Directors retain direct accountability for their respective district operations, employees, service delivery, and financial results. - Provides enterprise visibility, specialized support, coordination, and escalation but does not replace district-level ownership. Essential Duties and Responsibilities: Operating Performance Management: - Coordinate and support the Company’s daily, weekly, monthly, and quarterly operating reviews. - Maintain operational scorecards and dashboards using established enterprise definitions, targets, and reporting standards. - Monitor route efficiency, labor utilization, overtime, cost per unit, service completion, missed pickups, customer complaints, safety performance, fleet availability, preventive maintenance compliance, maintenance cost, and other key measures. - Use operating data and field observations to help District Operations Directors identify performance gaps, consider immediate causes, and develop corrective-action plans. - Track agreed actions, provide requested support, and elevate unresolved barriers to the Chief Operating Officer. - Prepare concise performance summaries for the COO, District Operations Directors, and senior leadership, highlighting emerging risks, open actions, and matters requiring attention. District and Field Operations Support: - Serve as a hands-on operating partner to District Operations Directors, helping translate Company performance expectations into clear district plans, measures, and follow-through. - Participate in site visits and operating reviews with District Operations Directors and local leaders to gather information, identify support needs, and offer observations regarding safety, service, staffing, route execution, maintenance coordination, and Company standards. - At the request of the COO, provide focused performance-recovery assistance to a District Operations Director and the local leadership team. - Advise and support District Operations Directors on labor planning, route execution, equipment allocation, disposal-cycle management, and other operating decisions that affect service and cost. - Serve as a resource to District Operations Directors and maintenance leaders by providing operating tools, information, and practical assistance. Fleet and Maintenance Performance: - Compile and organize Company-wide information on fleet availability, utilization, preventive maintenance compliance, road calls, downtime, shop throughput, maintenance spend, and asset condition for review by the COO, District Operations Directors, and Fleet Maintenance leadership. - Support maintenance and district operations leaders by identifying recurring reliability trends, facilitating communication between shops and route teams, and assisting with agreed actions intended to reduce equipment-related service disruption. - Support fleet right-sizing, equipment deployment, replacement scheduling, and capital-planning recommendations in partnership with Maintenance, Finance, and Procurement. - Highlight fleet-performance variances against Company targets and available industry benchmarks and assist District Operations Directors and Fleet Maintenance leaders with follow-up on agreed actions. Standard Work and Operational Readiness: - Support the Company-wide rollout of approved operating procedures, playbooks, management routines, and performance standards by providing District Operations Directors with implementation materials, coordination, and practical assistance. - Document observed gaps in field execution and share them with the District Operations Director, appropriate process owner, and Director of Data Quality, Integrity & Process Excellence. - Assist District Operations Directors with implementing and reinforcing approved changes when requested. - Support district readiness for seasonal demands, service changes, major customer transitions, equipment constraints, and other significant operating events. - Identify effective field practices and partner with the Director of Data Quality, Integrity & Process Excellence to evaluate and document them. - Support Company-wide implementation planning for practices approved for broader adoption, with District Operations Directors accountable for implementation within their respective districts. Cross-Functional and Growth Support: - Support communication and coordination among District Operations Directors, Maintenance, Safety, Finance, Human Resources, Procurement, Information Technology, and Customer Service when cross-functional assistance is needed to address operating barriers. - Assist the COO, District Operations Directors, and functional leaders with operational due diligence and post-close integration activities, including information gathering, implementation planning, performance reporting, and cross-district coordination. - Provide operating data and field insight for executive reviews, Board materials, annual planning, and capital-allocation decisions. - Support the Director of Data Quality, Integrity & Process Excellence and other functional leaders on cross-functional initiatives by organizing information, facilitating communication, and assisting with implementation planning. - Perform other duties and lead special operating assignments as directed by the COO. Key Performance Outcomes: - Outcome Area: Performance Visibility – Illustrative Measures: Accurate and timely scorecards, performance summaries, and operating-review support. - Outcome Area: District Support – Illustrative Measures: Timely responses, useful analysis and tools, and completion of agreed support actions. - Outcome Area: Action Follow-Through – Illustrative Measures: Accurate tracking, timely status updates, and appropriate escalation. - Outcome Area: Fleet Information – Illustrative Measures: Reliable reporting, identification of trends, and coordination with district and maintenance leaders. - Outcome Area: Implementation Support – Illustrative Measures: Effective rollout materials, responsive implementation assistance, and communication of field feedback and support needs. Education and Experience: - Bachelor’s degree in business, operations management, logistics