Director of Operations, Sporting City

Job Description

About the role

The Director of Operations will play a pivotal role in the day-to-day administration of Sporting City Soccer Club, supporting the development of the soccer side of the club.

Responsibilities

• Communicate effectively with coaches, managers, parents, and volunteers.
• Provide unparalleled customer service.
• Respond to all emails, voice and text messages, and requests in a timely manner.
• Maintain and update the club website, and social media platforms.
• Implement communication strategies and best practices across the club communication channels.
• Create and distribute club wide communications.
• Market and promote all club programs and events.
• Manage the internal club registration system, PlayMetrics.
• Create and implement registration processes.
• Manage the tournament and league registration process for all teams.
• Coordinate and manage the Club's risk management program.
• Manage the budget, financial collections, and financial assistance program.
• Maintain positive relationships with the administrative staff of our key partnerships.
• Manage the day-to-day office tasks.
• Oversee organizational policies and strategies.
• Organize and execute tryouts in coordination with the Directors of Coaching.
• Manage the full-time Club Administrator and the part-time, volunteer support staff.
• Create, organize, and update a variety of schedules and assignments.
• Support Sporting Kansas City’s mission, vision and purpose.
• Represent Sporting Kansas City and its related affiliates in a professional manner at all times.
• Perform other related tasks as assigned.

Requirements

• Strong organizational, communications and interpersonal skills.
• Ability to organize work effectively, conceptualize and prioritize objectives and exercise independent judgment based on an understanding of organizational policies and activities.
• Independent judgment to plan, prioritize and organize a diversified workload.
• Ability to coordinate and lead multiple tasks and projects.
• Ability to demonstrate poise, tact, and diplomacy.
• Strong teamwork aptitude required.
• High level of interpersonal skills to handle sensitive, confidential situations and information.
• Self-motivated and goal driven.
• Professional appearance and attitude, as well as ability to work with others.
• Represent the club in a professional manner and provide excellent customer service.

Qualifications

• Bachelor’s degree in business and/or sports management, marketing, or another related field preferred.
• Minimum of two (2) to three (3) years of experience as an administrator at a youth soccer club or soccer association.
• Capacity to adapt to the unique and vibrant Kansas City market.
• Must be able to fluently speak, read, and write in the English language.
• Spanish language fluency preferred, but not required.
• Proficient in the Microsoft Office Suite.
• Experience with PlayMetrics preferred.