Director of Club Operations

Core Work Activities

• Supervises and manages employees.
• Manages all day-to-day operations.
• Maintains quality, standards, and meets customer expectations daily.
• Demonstrates knowledge of job-relevant issues, products, systems, and processes.
• Learns and models appropriate service behavior.
• Schedules events, programs, and activities, as well as the work of others.
• Orders and manages necessary supplies.
• Develops and manages the children's program.
• Manages group activities including sand painting, bonfires, and team building events.
• Manages pool and beach areas, including overall maintenance, daily upkeep, and cleanliness, and the operation of cabana units.

Providing and Ensuring Exceptional Customer Service

• Serves as a role model to demonstrate appropriate behaviors.
• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Conducting Human Resources Activities

• Oversees all Human Resources activities in the Recreation Department.
• Oversees employee and guest satisfaction results, and ensures corrective action is taken when needed.
• Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
• Participates in the performance appraisal system process, giving feedback when needed.
• Captures and implements new ideas and suggestions.
• Coordinates all training activities for employees in department.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Communicates expectations and performance objectives to subordinates; subordinates are also open to raise questions and/or concerns.