Director of Operations | Marshall Health Network Arena & Convention Center

About the role

The Director of Operations is responsible for overseeing the day-to-day operations of Marshall Health Network Arena and Convention Center in Huntington, WV. Reporting directly to the General Manager, this role involves managing various departments including Engineering, Building and Grounds, Technical Services, Security, and Custodial Services.

Responsibilities

• Directs, supervises, and schedules all aspects of Operations, including Engineering; Building and Grounds; Technical Services, Security and Custodial Services.
• Captures and implements facility rules, regulations, policies, and procedures.
• Ensures clear, concise, and timely communication of directives to other departments.
• Oversees maintenance of the Physical Plant, systems, equipment, and vehicles.
• Authorizes the requisition of equipment and supplies within budget guidelines.
• Develops and implements preventive maintenance schedules, emergency procedures, safety, and Risk Management policies.
• Acts as liaison to public utility, environmental, and energy agencies.
• Coordinates and oversees special projects, such as construction, remodeling, or expansion.
• Manages supervisors and employees in departments like Changeover, Housekeeping, Maintenance, Operations, Production, Engineering, Electricians, Technical Services, Public Safety, and Security.
• Works closely with the General Manager in the preparation and negotiation of Service Agreements.
• Reviews contracts for compliance with events and/or government specifications and suitability for occupancy.
• Negotiates with vendors, unions, contractors, and/or service providers.
• Assists in the preparation of the Annual Operating Budget and recommends a capital budgets for 1-year and 5-year long-range repairs and improvements to the facility.
• Investigates, analyzes, and resolves operational problems and complaints.
• Conducts periodic staff meetings to discuss procedures, problems, and policy changes.
• Serves as MOD (Manager on Duty) as required.

Qualifications

• Bachelor's Degree (BA) from a four-year accredited college or university with major course work in business or public administration or related fields.
• Facility of similar size and description or equivalent combination of education and experience.
• Experience in purchasing procedures, and supervising personnel.
• Experience in labor relations and union contracts, if applicable.

Skills and Abilities

• Excellent communication and interpersonal skills and organizational ability.
• Ability to work with and maintain highly confidential information.
• Ability to work simultaneously with a broad variety of vested interest groups and to foster a cooperative environment.
• Demonstrated knowledge of the principles and practices used in the successful management of entertainment or convention facilities of a similar description.
• Ability to anticipate problems and implement immediate corrective action.
• Ability to perform effectively under significant pressure typically associated with meeting the demands and timetables of the entertainment industry.
• Considerable knowledge of safety regulations and other federal, state, or local laws and regulations.
• Strong orientation towards hospitality/customer service for the meeting, arena, and entertainment industry.
• Knowledge of facility operating standards, building maintenance, custodial, personnel, and office management.
• Effective supervisory skills.
• Ability to deal effectively with human resource and personnel problems; to deal constructively with conflict; to motivate, provide counsel, and execute applicable solutions.
• Ability to manage a facility of same size and type.

Benefits

• Competitive salary, commensurate with experience.
• A generous benefits package that includes medical, dental, vision, life, and disability insurance, paid vacation, and 401k plan.