Director of Operations Logistics & Data Analytics

About the role

As a member of the Leadership Team, the Director, Operations Logistics & Data Analytics is responsible for leading a team that ensures efficiency within the Operations Division of ImpactLife. Logistics oversight includes streamlining structure and processes to provide optimal scheduling of both human and capital resources across the Donor Outreach and Collections functions. The Director will also be responsible for analysis of data to create actionable plans and support projects and process improvement initiatives across the Operations Division.

This position will be located on-site in Davenport, IA (preferred); Earth City, MO; Springfield, IL; or Urbana, IL.

Responsibilities

• Oversight of direct and indirect team responsible for scheduling and logistics within Donor Outreach and Collections; challenge the status quo to determine the most optimal and efficient way to schedule both human and capital resources across the four-state operating area to maximize collections, including scheduling of both fixed donor center and mobile collection operations.
• Use strong understanding of cost structure to guide decision-making on how to utilize existing resources in the most efficient way; make recommendations on resources to ensure human and capital resources match demand.
• Analyze staffing metrics and trends and set targets in conjunction with operational leadership.
• Identify process improvement opportunities and use standard PI techniques to build collaboration around the process changes needed; ensure metrics related to the initiative are agreed-upon and monitored prior to, during, and after the change to ensure desired outcome.
• Strong focus on data-driven decision making; make recommendations based on a balanced data approach – financial, donor/community satisfaction, safety, and employee engagement.
• Maintain strong skills using various technology tools; gather and connect data points to develop output that is user friendly and drives decision making; explain the output of data to others in various roles within the organization.
• Develop and launch a focused and consistent approach of predictive analytics to better forecast the coming weeks and months of operations.
• Strong knowledge of available data points with the ability to pare it down to the most critical few; ensure scorecards for various functions are focused on the right metrics and aligned with organizational targets.
• Work collaboratively with internal stakeholders to fully understand data sources to gather information and ensure optimal system collaboration and functionality.
• Work collaboratively with external national organizations to maximize the use of data available from their databases for organizational decision making and benchmarking against other blood centers.
• Responsible for data support for the annual budget process to set weekly registration goals as well as other key assumptions; work closely with Donor Outreach and Collections leadership to ensure an efficient and timely process.

Requirements

• Minimum of five (5) years of leadership experience required.
• Bachelor's degree required; Master's degree preferred.
• Working experience in logistics and/or scheduling preferred.
• Equivalent combination of demonstrated work experience and education may be considered.
• Demonstrated skills in written and verbal communications, effectively communicating to individuals and groups from all segments of the public, and with all employees of the organization.
• Pre-employment background check and drug screen are required.

Benefits

• Industry leading pay rates
• On Demand Pay
• Generous paid time off that begins to accrue on your first day of employment
• Medical, Dental, and Vision insurance plans
• Free Life Insurance
• 401K with employer match
• Health Savings Account/Flexible Spending Account
• Supplemental Insurance including Critical Illness, Accident, and Hospital Indemnity
• Doctor on Demand
• Employee Referral Bonus Program
• Tobacco Cessation Reimbursement
• Health Club Reimbursements
• Employee Savings Programs for discounts on various goods and services

For more information on benefits, visit https://flimp.live/ImpactLifeBenefitShowcase#welcome.