Director, Operations Analytics & Infrastructure

About the role

For our client, we are seeking a Director, Operations Analytics & Infrastructure to join the team of a leader in the Finance & Insurance space. This leader will oversee the analytics and operational infrastructure that support front-line service delivery and business performance. The role is responsible for turning data, AI-enabled workflows, and system improvements into measurable gains in efficiency, compliance, and customer experience. The position will also partner closely with cross-functional stakeholders to strengthen operational decision-making, vendor support, and team effectiveness. Location: Phoenix, AZ - US based candidates only, no visa sponsorship available.

Responsibilities

• Lead analytics teams to analyze performance and implement efficiency improvements
• Drive AI initiatives to optimize workflows and uncover business insights
• Oversee core software systems and vendor relationships for operational support
• Collaborate with cross-functional teams to execute operational enhancements and system integrations
• Establish and maintain performance metrics and ensure compliance with data governance standards
• Make operational decisions that support front-line staff and improve customer experience
• Mentor and develop leadership qualities in a diverse 24-member team

Qualifications

• Bachelor's degree in Business, Analytics, Computer Science, Data Science, or a related field; Master's preferred
• 10+ years in business operations or related fields, with 5+ years in a leadership role managing distributed teams
• Direct experience leading annual budgeting and operational capacity planning processes
• Knowledge of SQL, Python/R, and BI tools to guide data governance standards without hands-on coding
• Deep understanding of contact center platforms and compliance frameworks like TCPA
• Demonstrated decision-making in complex and regulated environments

Benefits

• Generous benefits package including health, dental, and vision coverage
• Flexible work arrangements with remote and hybrid options available
• Professional development opportunities and support for further education
• Wellness programs to support employee health and well-being
• Retirement plan options to help secure financial futures

Pay

Compensation: $208,000 – $258,000 annually