Director, Commercial Operations & Analytics

About the role

We are seeking a visionary and results-driven Commercial Operations Leader to join our team at a pivotal moment in MiniMed's journey. This senior leader will serve as the strategic backbone of our commercial organization — architecting the data, analytics, forecasting, and operational infrastructure that empowers our sales and marketing teams to perform at the highest level.

Responsibilities

• Strategic Vision & Roadmap — Data & Analytics
  • Define and drive the multi-year data and analytics strategy for the commercial organization, aligned to MiniMed's broader business objectives
  • Architect a scalable analytics roadmap that evolves from reporting and descriptive insights to predictive and prescriptive intelligence
  • Partner with senior leadership across Sales, Marketing, Finance, and IT to ensure data assets are leveraged as a strategic differentiator
  • Champion a data-driven culture across the commercial organization, raising the analytical literacy and decision-making quality of teams at every level
  • Translate complex data into clear, actionable insights that drive executive decision-making and field performance
• Forecasting Excellence
  • Lead and continuously improve the commercial forecasting function, including demand forecasting, sales planning, and revenue projection methodologies
  • Build robust, repeatable forecasting models that integrate market dynamics, customer behavior, competitive intelligence, and business trends
  • Establish forecast accuracy benchmarks and accountability frameworks that drive continuous improvement across the organization
  • Partner cross-functionally with Finance, Supply Chain, and Marketing to ensure forecast alignment across the enterprise
  • Deliver forecasts with confidence intervals, scenario planning, and risk-adjusted views that enable agile business decision-making
• Standard Operating Mechanisms
  • Design, implement, and scale standard operating mechanisms (SOMs) that create consistency, accountability, and velocity across commercial operations
  • Create a rhythm of business — including cadenced reviews, performance dashboards, pipeline management processes, and field reporting frameworks — that keeps the organization aligned and moving with purpose
  • Develop and maintain SOPs, playbooks, and governance frameworks that institutionalize best practices and reduce operational friction
  • Drive adoption of operating mechanisms across regional and field teams, ensuring compliance and continuous refinement over time
  • Create feedback loops between field execution and central operations to ensure SOMs remain relevant, practical, and impactful
• Automation & Artificial Intelligence
  • Lead the identification, prioritization, and implementation of automation opportunities across commercial operations — eliminating manual work and freeing teams to focus on high-value activities
  • Define and execute MiniMed's AI strategy for commercial operations, including the deployment of AI-powered tools for forecasting, customer segmentation, territory optimization, and sales performance analytics
  • Partner with IT, Data Engineering, and external vendors to build and scale AI/ML capabilities that are embedded into day-to-day commercial workflows
  • Stay at the forefront of emerging AI and automation technologies, proactively identifying how new capabilities can be applied to drive competitive advantage
  • Develop a clear ROI framework for automation and AI investments, ensuring alignment with business priorities and measurable outcomes
• Leadership & Team Development
  • Lead, inspire, and develop a high-performing Commercial Operations team, fostering a culture of excellence, curiosity, and continuous improvement
  • Attract and retain top talent with deep expertise in analytics, data engineering, forecasting, and operations
  • Serve as a trusted advisor and strategic partner to the Chief Commercial Officer and senior commercial leadership
  • Represent Commercial Operations in executive forums, cross-functional planning sessions, and strategic initiatives
  • Model MiniMed's values and champion an inclusive, collaborative, and innovative team culture

Requirements

• Bachelor's degree and 10+ years of progressive experience in Commercial Operations, Sales Operations, or a related function within a commercial organization
• Or, advanced degree and 8+ years of progressive experience in Commercial Operations, Sales Operations, or a related function within a commercial organization
• 7+ years of proven leadership experience managing high-performing, cross-functional teams in a fast-paced, growth-oriented environment

Preferred Qualifications

• Demonstrated success building and executing a data & analytics strategy that drove measurable commercial outcomes
• Deep expertise in commercial forecasting — including methodology design, model development, and forecast governance
• Proven track record of designing and scaling standard operating mechanisms that improved organizational performance and accountability
• Hands-on experience leading automation and AI initiatives within a commercial or business operations context
• Strong executive presence with the ability to influence, align, and inspire senior stakeholders across the organization
• Proficiency with modern analytics platforms (e.g., Power BI, Tableau, Salesforce, or equivalent)
• Experience in the medical device, healthcare, or life sciences industry
• Familiarity with AI/ML platforms and tools applied to commercial use cases (e.g., predictive analytics, NLP, recommendation engines)
• Experience with CRM systems, ERP platforms, and commercial data infrastructure
• MBA or advanced degree in Business, Analytics, Data Science, or a related field
• Experience operating in a post-carve-out or high-growth environment where building from the ground up was required