Director of Commercial Operations & Analytics

About the role

This position is designed as a temp-to-hire role, with the expectation of transitioning to a direct hire with the client organization after approximately 6 months, based on performance and business needs.

Responsibilities

• Lead territory alignment and deployment strategy to optimize field effectiveness and resource allocation
• Develop prescriber segmentation and targeting frameworks in a primary-care environment
• Drive Sales Force Effectiveness (SFE), including call planning, reach and frequency optimization, and productivity measurement
• Design, implement, and manage sales incentive compensation plans, ensuring accuracy, compliance, and alignment to business goals
• Develop and maintain demand-based and patient-based forecasts, incorporating competitive dynamics and promotional assumptions
• Conduct scenario planning and sensitivity analyses to support executive decision-making
• Lead marketing mix and promotional response analytics to evaluate ROI across channels, including field, digital, speaker programs, and sampling
• Own CRM strategy (e.g., Veeva), including governance, adoption, reporting enhancements, and ongoing optimization
• Lead the integration of multiple data sources (prescription, claims, CRM, financial) to support advanced analytics and reporting
• Develop dashboards and reporting tools to deliver actionable insights to leadership and field teams
• Establish KPIs and lead regular business performance reviews and reporting cadence
• Provide oversight of commercial operations programs, including speaker programs, sampling, and promotional materials management
• Ensure compliant, efficient, and scalable execution of commercial operational processes
• Provide strategic oversight and governance of speaker programs, materials management and sample distribution

Requirements

• Bachelor’s Degree (BA/BS) required
• MBA or advanced degree preferred
• 10+ years of experience in pharmaceutical or biotech commercial operations, analytics, or sales force effectiveness
• Experience supporting primary-care products or high-volume prescriber models strongly preferred
• 5+ years of leadership experience managing teams or cross-functional initiatives
• Strong expertise in Sales Force Effectiveness, territory design, and field deployment strategy
• Experience with forecasting methodologies (TRx/NBRx, demand-based, patient-based)
• Experience in marketing mix and promotional analytics
• Incentive compensation design and governance experience
• CRM experience (Veeva preferred)
• Experience managing third-party data vendors (e.g., Symphony)
• Advanced Excel skills and experience with BI tools (Tableau or similar)
• Strong communication, data storytelling, and stakeholder management skills
• Proven ability to operate effectively in a fast-paced, growth-stage environment

Qualifications

• Proven track record of success in a similar role
• Strong interpersonal and collaboration skills
• Ability to work independently and as part of a team
• Excellent problem-solving and decision-making abilities
• Strong organizational and time-management skills
• Ability to prioritize tasks and meet deadlines

Skills

• Data analysis and interpretation
• Strategic thinking and planning
• Project management
• Team leadership and development
• Financial analysis and budgeting
• Communication and presentation skills
• Vendor management and negotiation

Benefits

• Comprehensive Medical, Dental & Vision Insurance
• Basic and Voluntary Life and AD&D Insurance
• Short- and Long-Term Disability Insurance
• Flexible Spending Accounts (FSA) and Health Savings Account (HSA)
• Employee Assistance Programs
• Pet Insurance
• Retail Savings 401(k) with company match and annual discretionary stock options
• Generous Paid Time Off, Sick Time, and Paid Holidays
• Career Development and Training

Pay

• Competitive salary and benefits package

Schedule

• Full-time position