Director of Operations

What You’ll Do

• Operational Leadership: Lead the integration and professionalization of the firm's business practices.
• Process Standardization: Identify and implement consistent operational processes across departments.
• KPI Infrastructure: Help define practical, meaningful metrics and reporting systems that fit a high-value personal injury practice, improving visibility, accountability, and consistency without creating unnecessary administrative burden.
• Technology Integration: Assess and implement technology solutions, including AI, to improve efficiency.
• Case Management & Data Hygiene: Standardize use of CloudLex, improve data entry consistency, and build reliable reporting so leadership can trust operational metrics.
• Marketing & Growth Support: Serve as a credible operational counterpart to marketing vendors, help leadership evaluate marketing investments and recommendations, and support growth initiatives tied to brand expansion and referral relationships.
• HR & Administrative Operations: Strengthen operational accountability, role clarity, and administrative workflows while partnering with internal staff on HR-related processes.
• Implementation Support: Learn the firm’s current operations, identify practical opportunities for improvement, and help turn agreed-upon initiatives into clear action plans with follow-through.

What We’re Looking For

• Operational Experience: Demonstrated leadership in operational management and business improvement.
• Process-Oriented: Proven ability to standardize processes and foster organizational discipline.
• KPI Expertise: Experience in creating meaningful metrics and reporting systems.
• Tech-Savvy: Competence in evaluating and implementing technology and AI solutions.
• Strategic Communicator: Strong skills in engaging with leadership and driving consensus.
• Change Driver: Experience in managing and implementing organizational change.
• Analytical Thinking: Ability to assess complex scenarios and provide actionable insights.

Onsite Role

This role is based onsite in the Long Island, NY market, with regular in-office presence expected.

Why You Should Work Here

• Strategic Impact: Play a key role in shaping the future of a well-established firm.
• Executive Collaboration: Work directly with the firm’s equity partners to align priorities, drive accountability, and turn partner decisions into executed initiatives.
• Growth Opportunities: Opportunity to build operational systems and drive strategic initiatives.
• Innovative Environment: Engage with cutting-edge technology and process improvements.
• Competitive Compensation: Target salary range of $120,000–$150,000, with flexibility for exceptional candidates.

Additional Benefits

Details will be discussed during the interview process.