Director of Operations

About the role

The Hospitality Operations Director is responsible for translating strategic direction into consistent, well-executed F&B operations across 25+ venues nationwide, including Broadway locations. This role involves hands-on operational leadership, owning playbooks, standards, vendor relationships, and performance tracking.

Responsibilities

• Translate Strategy into Execution
• Take new products, pricing and promotional models, and digital ordering initiatives from the VP, Hospitality and build clear, repeatable rollout and implementation plans that venues can actually execute.
• Own Operational Standards Across Venues
• Develop and maintain Hospitality standard operating procedures, service standards, and brand presentation guidelines for all venues, including Broadway.
• Maintain and evolve performance dashboards, providing the VP, Hospitality with clear, timely visibility into what is working and what needs attention.
• Track Performance & Report Results
• Own Hospitality operational KPIs — sales performance, cost of goods, labor efficiency, and guest satisfaction — across the venue network.
• Support CEMs and venue teams through new product launches, seasonal changes, and program rollouts.
• Build Training & Enablement Programs
• Create simple, practical toolkits and playbooks that make it easy for venues to execute consistently.

Requirements

• 5+ years of progressive experience in multi-unit F&B, hospitality, or venue operations management.
• Proven track record building and rolling out operational standards, playbooks, or training programs across multiple sites.
• Experience managing vendor and supplier relationships, purchasing, and inventory at scale.
• Strong analytical skills with comfort building and using performance dashboards to drive decisions.
• Excellent relationship-building skills — you will be a key partner to venue leaders who do not report to you directly.
• Ability to travel regularly to venues nationwide and to work some evenings, weekends, and holidays around event schedules.

Qualifications

• Experience in live entertainment, sports, or venue-based hospitality.
• Familiarity with digital ordering platforms or F&B technology rollouts.
• Experience operating in a matrixed organization, influencing teams outside your direct reporting line.

Skills

• Strategic thinking and execution.
• Operational leadership and management.
• Vendor and supplier management.
• Performance analysis and dashboard creation.
• Relationship-building and partnership development.
• Travel and flexibility.

Benefits

• Medical, Dental and Vision Insurance.
• 401k Match.
• Paid Vacation & Holidays.

Pay

Competitive salary commensurate with experience.

Schedule

Flexible schedule to accommodate venue needs and event schedules.