Director of Operations and Strategic Transition

Requirements

This position is pending award. It requires an active secret clearance.

Responsibilities

• Manage overall operations and performance of assigned contracts including P&L, quality and compliance with all terms and conditions along with preparing and analyzing regular performance reports.
• Manage all aspects of the customer relationship for assigned contracts ensuring effective and efficient communication along with addressing and resolving customer complaints.
• Provide leadership and direct supervision to assigned employees, including setting goals, monitoring work performance, coaching and evaluating results to ensure that objectives are met.
• Create an entrepreneurial work environment by involvement in developing and hiring superior talent and instilling a culture of accountability, measurability, and discipline without undue bureaucracy.
• Interpret policies, procedures, and goals of the company for subordinates.
• Participate in the development and monitoring of the operational budget related to assigned contracts.
• Work collaboratively and effectively with IT to ensure that product and service applications and technologies are optimized for contract compliance, productivity, and quality performance.
• Maintain primary responsibility for ensuring customer satisfaction, resolving compliance issues, and accountability for profit & loss with assigned contracts and lines of business.
• Act as the primary point of contact for state officials and other outside contacts for the assigned contract.
• Direct and control the activities of a broad functional area through several department managers within the company.
• Has overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods.
• Work on complex issues where analysis of situations or data requires an in-depth knowledge of the company.
• Participate in corporate development of methods, techniques and evaluation criteria for projects, programs, and people.
• Ensure budgets and schedules meet corporate requirements.
• Regularly interact with executives and/or major customers.
• Interact with senior level leaders regarding matters of significance to the organization.
• Cross-Functional Leadership
• Coordinate transition activities across functional areas.
• Work in close partnership with the Joint Venture Partner Program Manager to align transition priorities and execution.
• Manage dependencies and schedules across all partners.
• Transition Strategy & Execution
• Lead transition and mobilization activities through FOC.
• Develop TMPs, IMSs, staffing deployment plans, and readiness strategies.
• Partner with the JV Partner Program Manager on governance and reporting.

Qualifications

• Bachelor's degree in relevant field of study.
• 10+ years of relevant professional experience required.
• Preferred Experience:
• Experience operating within a Joint Venture or strategic partnership environment.
• Demonstrated success collaborating with partner leadership on federal contract transitions.
• Experience with Personal Services Contract with Federal Government.