Director of Omnichannel Product Management

About the role

The Director of Omnichannel Product Management owns the product strategy and roadmap for the systems that run Balsam’s retail core: financial systems, warehouse and inventory management, and order management. This is the engine that will power the business’s ability to scale, strategically manage our supply chain, and expand internationally. It is a rare chance to build a foundational platform and shape how a profitable, growing retail company innovates for its next phase. The person in this seat will make their vision for product and technology easy for the rest of the organization to understand and co-invest in. They will build deep, trusted relationships with our senior business partners, bring an AI-first mindset to both what the team ships and how it works, and partner with our technology team to boldly plan our architecture, sequencing, and the bets worth making. They will also coach and grow a team of Product Managers and Product Owners into Builder PMs who prototype and leverage AI in every part of their daily work.

Responsibilities

• Own the retail core roadmap.
• Set and evangelize the product strategy, vision, and roadmap for Balsam’s financial, warehouse, inventory, and order management systems, aligned to company growth objectives and international expansion.
• Build deep, trusted relationships with senior leaders across eCommerce, Inventory Management, Operations, Customer Service, and Finance.
• Equip the team to automate routine work and bring AI into both the solutions we ship and the day-to-day operations of the product team.
• Make experimentation and rapid prototyping the default.
• Raise our technical ambition and architecture.
• Partner with the Head of Engineering to shape product architecture and longer-horizon technical strategy together.
• Drive prioritization and trade-offs.
• Balance a portfolio of priorities across pods and facilitate the trade-off decisions that optimize for business impact, customer value, and operational risk.
• Lead and grow the team.
• Leads team with accountability for business outcomes, promoting solution-sharing and inspiring the broader team/function with a vision aligned with organizational values.
• Measure what matters.
• Define and track the product and operational metrics that prove value, and partner with the team to adopt metrics specific to their areas.
• Communicate with clarity.
• Evangelize the work and its outcomes to executives and business partners. Create the cadences that keep everyone aligned.

Requirements

• 14+ years in product management, including experience leading product managers or operating at a director level.
• Deep, hands-on experience with the back-end and enterprise systems that run retail operations, such as order management (OMS), warehouse and inventory management (WMS/IMS), and financial systems.
• Strong technical fluency. You can engage engineering as a credible thought partner on architecture, sequencing, sizing, and trade-offs, and push the team to think longer term.
• A genuine AI-first mindset. You already use AI in your own work. You are energized by building and automating, and you can bring a team along with you.
• A track record of building trust with senior business stakeholders and translating their needs into prioritized, deliverable product work.
• Strong strategic thinking, analytical skills, and business acumen, paired with a clear bias for execution.
• Experience with agile delivery (Scrum, Kanban, Lean) and a proven track record of shipping.
• Excellent communication skills, comfortable presenting to and partnering with executives.
• Experience in wholesale, Amazon Marketplace, or international business, or hands-on experience with NetSuite is a plus.
• Background in e-commerce, retail, or operations is strongly preferred.
• Bachelor’s degree in CS, Engineering, Business, or related field; MBA is a plus.

Qualifications

• Competitive compensation, including a cash-based incentive plan; salary is reviewed yearly and may be adjusted as part of the normal compensation review process.
• Comprehensive Medical, Dental, and Vision coverage, with 100% of monthly premiums covered for team members, and 85%+ employer-paid premiums for other coverage tiers that include dependents.
• Up to $2,000 annual funding toward HSA accounts.
• Medical, transit, dependent care FSA.
• Infertility coverage offered on all medical plans.
• Generous parental leave program and flexible return options.
• Company-paid life and AD&D insurance.
• Short and long-term disability insurance.
• 401(k) with dollar-for-dollar company match up to $4,000 per calendar year.
• Employee Assistance Program (EAP) and other mental health and wellness perks.
• Paid holidays, annual shutdown week, PTO, and volunteer time-off (VTO) packages.
• Paid 5-week sabbatical leave after 10 years of employment.
• Annual continuous learning benefit up to $1,000 per person, per fiscal year.
• Up to $300 flexible reimbursement to support setup of new team member's work-from-home environment.
• Valuable extras: identity theft protection, subsidized parking, monthly wellness, pet insurance, accident & critical illness insurance.
• The base pay range for this position is: $181,000 to $226,000. Placement within the posted salary range is based on several factors, including geographic location, experience, skills, alignment with role requirements and other job-related factors.

Benefits

• Medical, Dental, and Vision coverage, with 100% of monthly premiums covered for team members, and 85%+ employer-paid premiums for other coverage tiers that include dependents.
• Up to $2,000 annual funding toward HSA accounts.
• Medical, transit, dependent care FSA.
• Infertility coverage offered on all medical plans.
• Generous parental leave program and flexible return options.
• Company-paid life and AD&D insurance.
• Short and long-term disability insurance.
• 401(k) with dollar-for-dollar company match up to $4,000 per calendar year.
• Employee Assistance Program (EAP) and other mental health and wellness perks.
• Paid holidays, annual shutdown week, PTO, and volunteer time-off (VTO) packages.
• Paid 5-week sabbatical leave after 10 years of employment.
• Annual continuous learning benefit up to $1,000 per person, per fiscal year.
• Up to $300 flexible reimbursement to support setup of new team member's work-from-home environment.
• Valuable extras: identity theft protection, subsidized parking, monthly wellness, pet insurance, accident & critical illness insurance.
• The base pay range for this position is: $181,000 to $226,000. Placement within the posted salary range is based on several factors, including geographic location, experience, skills, alignment with role requirements and other job-related factors.

Skills

• Competitive compensation, including a cash-based incentive plan; salary is reviewed yearly and may be adjusted as part of the normal compensation review process.
• Comprehensive Medical, Dental, and Vision coverage, with 100% of monthly premiums covered for team members, and 85%+ employer-paid premiums for other coverage tiers that include dependents.
• Up to $2,000 annual funding toward HSA accounts.
• Medical, transit, dependent care FSA.
• Infertility coverage offered on all medical plans.
• Generous parental leave program and flexible return options.
• Company-paid life and AD&D insurance.
• Short and long-term disability insurance.
• 401(k) with dollar-for-dollar company match up to $4,000 per calendar year.
• Employee Assistance Program (EAP) and other mental health and wellness perks.
• Paid holidays, annual shutdown week, PTO, and volunteer time-off (VTO) packages.
• Paid 5-week sabbatical leave after 10 years of employment.
• Annual continuous learning benefit up to $1,000 per person, per fiscal year.
• Up to $300 flexible reimbursement to support setup of new team member's work-from-home environment.
• Valuable extras: identity theft protection, subsidized parking, monthly wellness, pet insurance, accident & critical illness insurance.
• The base pay range for this position is: $181,000 to $226,000. Placement within the posted salary range is based on several factors, including geographic location, experience, skills, alignment with role requirements and other job-related factors.

Benefits

• Medical, Dental, and Vision coverage, with 100% of monthly premiums covered for team members, and 85%+ employer-paid premiums for other coverage tiers that include dependents.
• Up to $2,000 annual funding toward HSA accounts.
• Medical, transit, dependent care FSA.
• Infertility coverage offered on all medical plans.
• Generous parental leave program and flexible return options.
• Company-paid life and AD&D insurance.
• Short and long-term disability insurance.
• 401(k) with dollar-for-dollar company match up to $4,000 per calendar year.
• Employee Assistance Program (EAP) and other mental health and wellness perks.
• Paid holidays, annual shutdown week, PTO, and volunteer time-off (VTO) packages.
• Paid 5-week sabbatical leave after 10 years of employment.
• Annual continuous learning benefit up to $1,000 per person, per fiscal year.
• Up to $300 flexible reimbursement to support setup of new team member's work-from-home environment.
• Valuable extras: identity theft protection, subsidized parking, monthly wellness, pet insurance, accident & critical illness insurance.
• The base pay range for this position is: $181,000 to $226,000. Placement within the posted salary range is based on several factors, including geographic location, experience, skills, alignment with role requirements and other job-related factors.

Schedule

This full-time position reports to the Head of Product Management and is expected to work in a hybrid model, which currently includes Monday, Tuesday, and Wednesday in-office.