DIRECTOR OF OMBA LEARNING EXPERIENCE, QUESTROM, Online MBA

Responsibilities

• Manage and supervise a team of Lead Learning Facilitators (LF) as they manage their respective teams. This includes supervision and performance management, along with all hiring and onboarding.
• Lead the Mod revision process and platform updates, in coordination with the Faculty Director, Director of Program Innovation, and BU Virtual.
• Develop and implement training materials and protocols for current and new LFs.
• Manage Mod pre-launch processes each semester in collaboration with the OMBA Program Manager, including coordinating the team formation process and syllabus preparation.
• Manage grade escalations and grievances in collaboration with OMBA faculty, the Learning Facilitator team and OMBA leadership.
• Lead bi-weekly delivery status meetings with LF teams, Course Operations, and EdTech.
• Project manage Mod updates that encompass multiple Mods.
• Manage adoption of new rollouts/implementations across the LF team.
• Analyze institutional data to continually assess the Online MBA program status, student learning, and inform key decisions for continuous improvement of the Online MBA.
• Prepare regular reports on LF advising efforts for continuous improvement of student support services.

Required Skills

• Master's degree required
• 8-10 years of experience, specifically previous teaching/advising experience with online students preferred
• Minimum of 5 yrs management experience.
• Experience managing remote teams strongly preferred
• Previous teaching experience, specifically with online programs
• Strong communication skills both orally and in writing
• Ability to provide recommendations for improvement based on the analysis of internal and external data
• Customer service orientation with desire to help others succeed in reaching their goals
• Ability to establish and maintain interpersonal relationships with students
• Experience with observing, receiving and otherwise obtaining information from relevant sources, and keeping records in CRM (Salesforce preferred)
• Strategic mindset and ability to operationalize strategy
• Demonstrated ability to balance immediate tactical needs with longer-term organizational vision
• Strong computer skills and ability to quickly adapt to new technology
• Motivation for delivering empathetic, compassionate, consistent, accurate, developmental, student-focused, appreciative, and honest advising
• Must be able to work a flexible schedule including days, evenings, and weekends
• The successful candidate will have demonstrated commitment to and relevant ability in competently working with diverse student populations