Director, Learning Experience (Learning and Organization Development)

About TaskUs

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies. We serve clients in sectors such as social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. With a global workforce of approximately 45,000 employees, we operate in 23 locations across 12 countries, including the Philippines, India, and the United States. Our People First culture focuses on constant growth, readiness to tackle challenges, and maintaining consistency in an evolving world.

What We Offer

We prioritize our employees' well-being by offering competitive salaries and comprehensive benefits packages. Our commitment to a People First culture includes departments like Total Rewards, Wellness, HR, and Diversity. We encourage internal mobility and professional growth at all stages of an employee's career.

Specific Responsibilities

• Lead the design, delivery, and evaluation of learning programs, including leadership development, technical skills training, and onboarding initiatives.
• Partner with functional stakeholders to identify and prioritize learning needs and gaps aligned with business needs, while fostering a culture of learning.
• Provide guidance and support to aspiring leaders, facilitate leadership workshops or seminars, and stay updated on industry trends in leadership development practices.
• Deliver engaging and interactive training sessions, workshops, and learning events to diverse audiences, ensuring content relevance, participant engagement, and knowledge retention.
• Coach and develop a team of LnOD professionals, providing guidance, feedback, and professional development opportunities to support their growth and success.
• Develop learning strategies that are clearly aligned to and support business objectives. Design solutions that are relevant, prioritized, and aligned to talent needs.
• Conceptualize and develop content catering to audiences from different functions. Ensure that the L&OD curriculum is tracked and maintained in the Learning Management System.
• Ensure that learning initiatives are measured and improved using data-driven insights.
• Identify gaps and recommend and create scalable learning solutions to improve learner's retention, job performance, and the overall employee experience.
• Design, develop, and implement the global learning & development strategy and solutions starting from TNA to design & delivery, to impact analysis as per business needs.
• Manage the maintenance and execution of the performance and talent management processes linked to operational and program efficiencies and effectiveness.
• Provide guidance and support to managers and employees on performance management process, career development, and individual learning plans.
• Manage the LnOD budget, resources, and vendor relationships to optimize ROI and quality of services.

Required Skills/Abilities

• Excellent presentation, interpersonal, and influencing skills.
• Ability to coach, mentor, consult, and partner with peers and with other functional leads.
• Thorough understanding of proven and latest L&OD methods and best practices.
• Exceptionally good verbal and written communication skills.
• Proficiency in MS Office and Learning Management System.

Work Experience

• 15+ years of global L&OD including learning design and delivery, stakeholder management.
• Experience of having run and managed L&OD for global organizations.
• Experience of having delivered learning solutions for LATAM, NAMEULA, and APAC.

Education

• Master's degree in HR or Organizational Development, Business Administration, or related field; MBA in HR, or Learning design and delivery certifications, coaching/learning/psychometric certifications will be an added advantage with 10 years of experience in leadership role.

Other Skills

• Ability to make decisions by using logic to identify key facts, explore alternatives, and propose quality solutions.
• Ability to foster a positive and productive work environment, with the ability to lead, build teams, and motivate staff.
• Strong organizational and interpersonal management skills.
• Ability to manage time effectively and efficiently.
• Self-motivated and directed with keen attention to detail.

Location

Phoenix or Detroit.

Pay Range

$160,000 Yearly.

Pay Transparency Statement

The base salary range represents the low and high end of the anticipated salary range for this position across our US locations. The "pay scale" provided is a good faith estimate of the range the employer reasonably expects to pay for the position at the time of hire. Actual salary will be determined based on various factors including, but not limited to, the candidate's qualifications, experience, skills, and specific geographic location.

Benefits & Additional Compensation

• Variable Pay: This position is eligible for an annual performance bonus based on individual and company performance.
• Benefits: We offer a comprehensive benefits package including medical, dental, and vision insurance; 401(k) with company match; and paid time off including vacation, sick leave, and holidays.

Application Window

This position is expected to remain open until 8/7/2026. We recommend that interested candidates apply within 7 days of the posting date to ensure consideration.

How We Partner To Protect You

TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities.

EEO

TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees.

Req Id

R_2607_8825

Posted At

Tue Jul 07 2026 00:00:00 GMT+0000 (Coordinated Universal Time)