Director of Nursing - Ambulatory Services

About The Job

The Director of Ambulatory Nursing is a member of the division's leadership/management team and is responsible for one or more defined sites and/or with multi-specialty practices within the site. Provides professional nursing leadership and administrative direction for clinical practice for Registered Nurses, Licensed Practical Nurses, nurses in advanced practice, medical assistants and other clinical associates to ensure the highest quality culturally sensitive and evidence-based patient care. Creates a practice environment that exemplifies the values of patient care and implements a patient and clinical care delivery system which puts the patient first. Recognized as a professional role model who promotes an environment that supports the goals, mission, vision, and values of MedStar Health.

Primary Duties And Responsibilities

• Creates a professional practice atmosphere and an environment of mentoring and professional development that supports shared/collaborative governance and a high level of associates' satisfaction as evidenced by outcomes data.

• Builds trusting and collaborative relationships with other members and leaders of the health care team.

• Establishes and maintains a therapeutic and safe environment of care delivery that supports the framework of professional nursing practice based on evidenced and to achieve optimum patient care outcomes.

• Demonstrates responsibility for fiscal planning and management of the site budget.

• Hires, evaluates, coaches, mentors, promotes, counsels, disciplines, and when necessary terminates associates to achieve behaviors aligned with MedStar's vision, mission, and values.

• Develops associates based on their strengths and professional advancement needs.

• Utilizes approaches and strategies that support the retention, engagement, and recruitment of associates and optimizes patient care outcomes.

• Develops, implements, and evaluates departmental goals that support the nursing strategic plan in collaboration with the nursing leadership team and other personnel within the department.

• Delegates certain activities to others within the clinic/site as appropriate.

• Defines scope of clinical practice to support achievement of clinical quality, efficiency, and access.

• Identifies, monitors, and analyzes departmental performance data (e.g., nursing sensitive measures) and identifies and participates in performance improvement opportunities.

• Ensures compliance with site, divisional, facility policies and procedures and governmental and accreditation regulations. Takes corrective action when deficiencies occur.

• Creates and supports a patient-centered care environment that fosters optimal patient experience as demonstrated by outcomes data.

• Communicates with patients' families and significant others and acts as a resource for associates in dealing with patient/family issues.

• Investigates and follows through on customer complaints and concerns.

• Ensures that adequate materials, supplies, and equipment are available in support of optimal care delivery and that cost containment efforts are implemented.

• Communicates new material and supply needs to operations and materials/supply chain leaders.

• Participates or engages associates as appropriate in product and equipment selection.

• Oversees the development of site or specialty specific orientation, preceptor programs, and competencies for all personnel within the department.

• Collaborates with nursing professional development, practice innovation, and informatics and supports the implementation of new programs.

• Helps design educational and competency assessment programs to ensure the highest quality care delivery and customer engagement.

• Provides associates with timely, constructive feedback on performance.

• Develops standards of performance, evaluates performance of associates, and conducts performance management planning.

• Identifies individual development needs and provides appropriate resources to meet needs.

• Engages in clinic/specialty-based care activities that enhance cost containment and promote efficient care delivery systems.

• Participates in division or system committees, task forces, interdisciplinary forums, and projects (e.g., serious safety event reviews and performance improvement teams) at the request of Senior Nursing Leadership Team.

• Promotes a public image of professional clinical excellence and represents MedStar Health in community outreach efforts as appropriate.

• Maintains knowledge of current trends and developments in the fields of nursing, service line specialties, and health care through a variety of professional activities including but not limited to reading the appropriate literature, attending related seminars and conferences, and maintaining membership in professional nursing associations.

• Demonstrates accountability for own professional development and advancement.

• Assumes administrative responsibilities in absence of the Senior Director of Nursing and provides coverage for other colleagues.

• Maintains the ability to provide direct care for patients as required.

Minimal Qualifications:

• Education: Bachelor's degree in Nursing from a Nationally accredited program required; Master's degree in Nursing or health related field from a Nationally accredited program preferred.

• Experience: 3-4 years of nursing experience required; 1-2 years of management and leadership experience preferred.

• Licenses and Certifications: RN - Registered Nurse - State Licensure and/or Compact State Licensure in the State of Maryland or District of Columbia - jurisdiction dependent on the entity of employment upon hire required; Specialty certification from a nationally recognized nursing organization in either a clinical specialty or Nursing Administration preferred or must be obtained within two years of hire within 2 years required; CPR - Cardiac Pulmonary Resuscitation Includes BLS for healthcare providers from either the American Heart Association (AHA) or American Red Cross within 90 Days required; Additional unit/specialty certifications may vary by department or business unit. preferred.