Director of Network Operations

About the role

The Director of Network Operations owns the live network and the plant under it. Department scope covers core, transport, and service-edge operations; fiber access; wireless plant; the NOC; network implementation and acceptance; outside plant; damage prevention and locates; plant acceptance and integrity; and tower and site operations. That list is the scope of the work, not the org chart under this seat. The role covers all Stimulus Broadband markets — California, Missouri, Nevada, New Mexico, and Oregon — on fixed wireless, fiber-to-the-home, and fiber-to-the-business. This seat owns customer installation for fiber or wireless, the plant-defect path, acceptance, and maintenance of the fiber and wireless network. Day-to-day oversight of Field Managers for each market, Network Engineers, and Network Administrator. This role reports to the VP of Broadband Services. Some Network Operations seats are already filled; others still need to be hired. You will inherit part of the team and build out the rest to match the work.

Responsibilities

• Run fiber access operations: install, maintain, and escalate issues on the OLT, PON, splitters, network-side ONT management, optical budget, and deep-stack FTTH escalation.
• Run wireless operations: install, maintain, and escalate issues on the AP and sector platform, network-side FWA configuration, and deep-stack FWA escalation.
• Own network implementation and acceptance: turn-up and commission across all technologies; assign IP; configure routing; onboard NMS, inventory, and backups; provision circuits; burn in; develop standards for and certify Release to Production; onboard acquired networks the same way.
• Own the NOC posture: 24×7 surveillance, event correlation and alarm hygiene, incident command, outage declaration, notification and ETR, incident dispatch, on-call, the change calendar and gate, the post-incident loop, and performance and SLA reporting.
• Own damage prevention and locates: 8