Director of National Services

Responsibilities

• Oversee and optimize operations and functionality of assigned sites while promoting safety, sanitation, and security through awareness programs, meetings, inspections, and preventative measures.
• Organize and analyze complex information and data.
• Develop strategic plans to advance GFL’s operational interests and support growth at dynamic sites.
• Establish credibility, influence stakeholders, and persuade professionals at all levels.
• Demonstrate strong cost center management with a track record of positive results.
• Understand regulations impacting sites and operations, complete reporting on time, and liaise with local officials as needed.
• Manage multiple projects in a fast-paced environment.
• Oversee financial, human, and physical resources collaboratively in alignment with GFL’s vision, values, and annual Business Plan, with a focus on Profit & Loss activities.
• Provide direction and coordination for employees, including hiring, training, performance management, promotions, discipline, and recommendations for discharge.
• Guide GFL Operations staff on waste processing and disposal policies, procedures, and regulations.
• Oversee industrial waste processing and disposal operations across multiple sites to increase flexibility and reduce bottlenecks.
• Collaborate with the outside sales force.
• Manage and develop personnel with strong leadership skills.
• Support Site Operations Managers in preparing and overseeing tenders, quotations, and reports for operating, security, and maintenance works, including design, specifications, cost estimates, project management, and commissioning.
• Develop short- and long-term goals and procedures to maintain compliance in waste processing.
• Align individual performance goals and measures systematically to drive performance.
• Demonstrate a strong results orientation, work ethic, and emotional intelligence to adapt approaches as needed.
• Apply excellent analytical, strategic, and problem-solving skills with solid business judgment and industry insight.
• Work efficiently independently and direct team members to complete larger projects.
• Commit necessary time and effort to complete work assignments with quality.
• Present ideas clearly and diplomatically, listen effectively, and manage time to meet customer needs.
• Perform other duties as assigned.

Requirements

• Diploma or Degree in business or equivalent work experience.
• Minimum 5 years in an Operations Manager or Supervisor role.
• Supervisor training.
• First Aid training certificate.
• Experience and strong knowledge in operation of waste vehicles and company machinery.
• Strong knowledge of Highway Traffic Act and Safety Act.
• Proven record in managing waste processing site operations safely and efficiently.
• Proficiency in MS Word, Excel, and OMS.

Skills

• Interpersonal skills for engaging with employees at all levels, from hourly staff to Divisional Executive.
• Leadership and personnel development.
• Conflict management and mediation.
• Analytical and strategic thinking.
• Business judgment and problem-solving with economic and industry insight.
• Time management and ability to work under pressure.
• Clear, concise, and diplomatic communication.