Director of National Accounts

About the role

We are looking for a highly motivated and analytical individual with experience in driving sales revenues for hotels or resorts to join our team as Director of National Accounts. This role is a key position that will be responsible proactively soliciting and managing group business in the assigned vertical markets and the assigned geographical market.

Responsibilities

• Actively up-sells to maximize revenue opportunities.
• Achieves personal and team related revenue goals.
• Ensures business is turned over properly and in a timely fashion for proper service delivery.
• Responsible for driving customer & guest loyalty by delivering service excellence throughout each customer/guest experience.
• Provides service to customers to continue to grow the account.
• Make personal visits, when necessary to target areas and call on Companies and associations located in a specific market or area.
• Book meetings, conferences, and social guests from assigned areas.
• Dedicate majority of time to direct telephone sales.
• Rework and maintain old account files and solicit new accounts.
• Respond to all correspondence from assigned areas and trace dates for reworking and follow up.
• Set-up site inspections and follow through.
• Attend trade shows pertinent to assigned areas and attend meetings, seminars, and functions through membership in association.
• Maintain a constant contact with Corporate and Association meeting planners; maintain membership and contacts in hotel industry associations.
• Maintain a working relationship with departments interacting with convention groups.
• Develop new accounts.
• Stay abreast of industry trends and make recommendations of changes, which would affect operations.
• Maintain accurate forecast and recap information.
• Set-up and conduct site inspections for entire property.
• Meet sales goals as outlined by the Director of Sales and Marketing on a monthly, quarterly, and annual basis.

Requirements

• Bachelor’s degree or equivalent experience.
• 5+ years’ experience as a Sales Manager in a hotel/resort environment.
• SalesForce, Delphi, and CI/TY experience preferred.
• Ability to effectively communicate verbally and in written form with the public as well as other team members.
• Essential statistical and analytical skills required to identify revenue opportunities and shortfalls.
• Ability to work both independently and cross-functionally to achieve goals.
• Ability to thrive in a multi-tasked and fast-paced environment.
• Someone with the availability to work when the events are happening, i.e. weekends, nights and holidays.

Pay

$105,000 – $115,000