Director of Multi-Site Clinic Operations (Chiropractic)

Responsibilities

• Own day-to-day operations across Phoenix-area clinic locations.
• Build, refine, and enforce the operating playbook, SOPs, management cadence, dashboards, and clinic-level accountability routines.
• Identify operational gaps between high-performing and underperforming clinics and implement practical fixes.
• Standardize expectations while preserving a high-energy, patient-centered culture.
• Stay close to front-desk workflow, providers, and the patient journey.
• Manage managers and front-line leaders through coaching, development, performance accountability, and talent upgrades when needed.
• Set expectations, train standards, inspect execution, and follow through consistently.
• Build trust with providers and teams by being present, practical, and solutions-oriented.
• Participate in hiring, staff development, and retention.
• Own or materially drive location-level budgets, P&L performance, staffing models, scheduling, provider capacity, patient flow, and clinic productivity.
• Track and improve KPIs tied to revenue, conversion, retention, collections, front-desk execution, and operational consistency.
• Use data to identify bottlenecks, prioritize fixes, and hold teams accountable to measurable outcomes.
• Partner across billing, collections, denials, AR, charge capture, and payer-sensitive workflows.
• Strengthen front-desk processes affecting scheduling, conversion, patient experience, retention, and collections.
• Improve provider capacity, utilization, patient flow, and site-level productivity.
• Create the management infrastructure needed for future locations.
• Solve operational problems directly and bring leadership clear recommendations.

Qualifications

• Healthcare operations experience in a patient-facing environment.
• Direct multi-site operating authority across outpatient clinics or practices.
• Experience managing clinic managers, site leaders, or equivalent operational leaders.
• Measurable ownership of budgets, P&L, KPIs, revenue, staffing, scheduling, productivity, or four-wall performance.
• A track record of improving patient flow, provider productivity, conversion, retention, utilization, or clinic-level execution.
• The ability to coach people, set standards, enforce accountability, and improve team performance without losing warmth or trust.
• Comfort in a founder-led, growth-stage environment where some infrastructure still needs to be built.
• Motivation to be hands-on inside clinics rather than managing only through reports or corporate support teams.