Director of Operations (Multi-Site Medical Practice Manager)

About the role

The Director of Operations holds overall responsibility for the business functions of 4–10 assigned urgent-care centers in the Nashville, TN market. This role ensures service quality, financial performance, efficient resource use, and a superior patient experience while participating in both daily operations and management functions.

Responsibilities

• Evaluate patient flow to optimize business-resource utilization.
• Monitor and manage center wait times and workflow.
• Identify opportunities to expand business and scope of services.
• Maintain high team-member morale and a professional, effective, and efficient working atmosphere.
• Attend administrative business-operations meetings; counsel, discipline, or recommend termination of team members as needed.
• Own performance results for patient experience, volume, financials, and service standards.
• Serve as communication liaison between the home office and all center team members.
• Understand workflow and function of every position; fill in as needed during absences or high patient volumes.
• Act as subject-matter expert for training and systems (UltiPro, DocuTAP, Healthstream, front-desk processes, Occupational Health).
• Implement home-office policies and procedures; follow all operational guidelines.
• Lead OccHealth sales and grassroots marketing with support from home-office service-line leaders.
• Oversee all team members assigned within the area.

Requirements

• 3–5 years of healthcare management experience; urgent or primary-care experience preferred.
• Working knowledge of workflow and scheduling.
• Ability to maintain a highly structured environment.

Benefits

• Competitive salary.
• Medical, dental, and vision options.
• Retirement savings plans.
• Continuing-education reimbursement.
• Paid time off.