Director of Membership, Hammock Beach Golf Resort & Spa

Director of Membership at The Club at Hammock Beach Golf Resort & Spa Posted By Willyam Galvez, Tuesday, October 6, 2026 POSITION TITLE: Director of Membership REPORTS TO: General Manager WORK STATUS: Full-Time Position, Salary About The Club at Hammock Beach Golf Resort & Spa Overview: The Club at Hammock Beach is an oceanfront club and resort community in Palm Coast, Florida, set along the Atlantic. Members enjoy refined dining, world class golf and racquet facilities, spa and wellness, and a dynamic calendar of social events. The Club is managed by Troon, the world’s largest golf course management company, and is a Troon Privé club. The Ocean Course hosts the PGA Tour Champions event Constellation FURYK & FRIENDS. Position Summary The Director of Membership represents the Club in a professional and welcoming manner, communicating membership benefits, classifications, policies, and services to prospective and current members. This position builds strong relationships with members, real estate professionals, Club leadership, and operating departments to support membership growth, retention, engagement, and satisfaction. The Director of Membership reports to the Club General Manager. Preferred Qualifications Bachelor’s degree in hospitality management, business administration, marketing, communications, or a related fieldMinimum of five years of progressive experience in private club membershipPrevious management experienceStrong understanding of membership based organizations, member expectations, and relationship driven salesProven ability to build relationships with affluent clientele and diverse membership demographicsProficiency with Microsoft Office, membership management systems, CRM platforms, and email marketing toolsHighly organized, detail oriented, and able to manage multiple priorities and deadlinesAbility to maintain confidentiality and exercise sound judgment with sensitive member and Club matters Essential Duties And Responsibilities Membership Development and Sales Develop and implement annual membership sales and retention strategies aligned with Club goalsManage the sales process from initial inquiry through application, approval, onboarding, and activationBuild relationships with prospective members, current members, homeowners, and referral sourcesConduct membership tours and presentationsMaintain a strong pipeline of qualified prospects and track progress toward membership goalsMonitor trends, resignations, conversions, and other key metrics Member Relations and Retention Serve as a trusted resource for members, responding promptly and professionally to questions and concernsDevelop initiatives that strengthen satisfaction, engagement, loyalty, and retentionGather and evaluate member feedback to identify trends and opportunitiesMaintain a visible presence at member events and activities Member Engagement and Communications Develop and coordinate newsletters, announcements, membership updates, and promotional materialsCollaborate with Marketing and other departments to keep communications timely and on brandPromote events, programs, and amenities to encourage participationHelp develop innovative member programs that reflect evolving member interests Membership Administration Maintain accurate, confidential membership records and documentationOversee reporting, tracking, and administrative processesMonitor membership categories, classifications, and eligibility requirementsCoordinate membership matters with Accounting, Golf, Spa, Food and Beverage, Recreation, Security, and other departmentsAssist with membership reports, forecasts, budgets, and presentations for Club leadership Leadership and Collaboration Provide direction and support to Membership Department staffSet performance expectations and encourage professional developmentParticipate in leadership meetings and contribute membership insight to Club planning Interested candidates should submit a Resume and detailed cover letter to Brad Hauer at brad.hauer@pyramidglobal.com describing their alignment with the qualifications outlined in this profile and the reason for their interest in the Director of Membership